Customer Success Specialist

| Greater Denver Area

 

Webroot is looking for a Customer Success Specialist based out of Broomfield, Colorado, that understands the impact a successful customer has on business.

This role is responsible for the post-sale relationship of Webroot customers with an initial focus on retention.  This position will grow into focusing on the full post-sale lifecycle of the customer including adoption, expansion, and retention. The role orients itself around the understanding that when our customers succeed by using our solutions, they will continue to use our solutions which creates success for all parties.

This role is customer facing and requires a strong understanding of driving success for our customers and Webroot. This role meets regularly with our customers over the phone and email. Success in this role will require your ability to effectively serve our customers.

If you’re a strong communicator, proactive in relationships, an enthusiastic problem solver, and passionate about business and technology solutions, talk to us about what customer success means to you!

 

KEY RESPONSIBILITIES

  • Manage a renewals pipeline in Salesforce.com and successfully meet Customer Success KPIs on a monthly basis.
  • Build and maintain business and technical rapport with your segment of customers and partners using the phone and email.
  • Engage with customers in accordance with Webroot Customer Success processes.
  • Ensure all contracts are renewed prior to expiration on a monthly basis.
  • Manage renewal opportunity stages and tasks to provide management with clear view of pipeline to drive forecasting.
  • Work cross-organization as part of the regional team.
  • Understand Webroot products and offerings and act point of contact for our customers around Webroot solutions, deployment, and business models.

DESIRED SKILLS & EXPERIENCE

  • Minimum one year customer-facing experience in high-stakes support or sales capacity.
  • Strong and effective verbal, written, presentation, and interpersonal communication skills.
  • Strong business and technical acumen. Ease in ability talking about both.
  • Ability to self-direct and work proactively to reach agreed sales targets.
  • Positive, proactive, approach to solving problems as they arise.
  • Collaborative approach to working with people including colleagues and customers.
  • Calm and determined demeanor even when under pressure.
  • Experience with CRM platforms, preferably Salesforce.com.
  • Knowledge of Information Technology and Internet Security industry desired.
  • Experience selling software-as-a-service desired (Security SaaS preferred).
  • Bachelor’s degree from an accredited university or equivalent experience in a high-stakes customer-facing field.

 

At Webroot, we do more than secure our customers' personal computers, mobile devices and networks. We also nurture our employees' most critical assets – their talents, experience, and career aspirations. Webroot has the energy of a start-up with the strength and stability of an Internet security market leader. We foster the innovative culture you'd expect of a company that's making a statement. Webroot is a company in which you can invest yourself fully, knowing that you're not only protecting our customers around the world, but also that your talents and innovation will be recognized and rewarded. We encourage you to learn more about us and explore our job openings. Secure your future. Ensure the same for your career. Principals only - no third parties, please. Webroot Inc. is an Equal Opportunity Employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SmartsheetManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

385 Interlocken Crescent, Broomfield, CO 80226

An Insider's view of Webroot

What are some social events your company does?

Annual Bike-to-Work event, Women of Webroot, Game Nights, Teammate-led photography classes, Fun team-building exercises.

LeVar Battle

Senior Communications Manager

What makes someone successful on your team?

Hard work, creativity, ambition, and collaborative.

Levar Battle

Senior Communications Manager

What are Webroot Perks + Benefits

Culture
Volunteer in local community
Webroot employees participate in local volunteer activities such as Community Food Share, American Diabetes Association’s, Delores Project, and BeadforLife.
Diversity
Unconscious bias training
Unconscious bias training is incorporated into Webroot's Interview Training, a mandatory session for all employees that regularly make hiring decisions.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
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