GoSpotCheck is 150 of the best and brightest minds in Denver, who all share a common goal: Empower our customers to execute in the field faster, and ultimately, ‘win the ground game!’ GoSpotCheck provides mobile form and execution management software that enables team leaders to improve workforce operations. Organizations can assign tasks to their field teams, analyze real-time reporting data, and drive action to accomplish critical business goals and objectives. Our customers complete 650,000 tasks each day in over 70 countries and include market leaders like Pepsico, Beam Suntory, Panera Bread, Dannon, Under Armour and more.

At GoSpotCheck, we pride ourselves in being innovative, problem-solvers. Collectively, we are a group of dog-lovers, philanthropists, creative thinkers, goofballs, world travelers, and more. Our values include Go to Bed Smarter, Own It, and Do Great Work. We take pride in doing great work, and truly love coming in to the office every day.

What You'll Do

• As an Customer Success Specialist, you’ll support the efforts of the Customer Success Managers who manage our largest accounts. You’ll be an integral part of the day-to-day Customer Success operations, helping achieve our mission to advocate for, consult with and empower our customers. You’ll become a GoSpotCheck product expert, delivering an exceptional customer experience and helping our customers to use the product to its fullest potential.

What We'll Achieve

• You’ll play a critical role in tackling the day to day inquiries and requests from our admin users of our largest accounts.
• You’ll support our Customer Success Team with ongoing maintenance and customer data initiatives.
• Our largest, and most important, customers will be well-versed in best practices for utilizing the GoSpotCheck application due to your product expertise and consistent messaging.
• Your ability to troubleshoot problems and identify root causes will keep our customers delighted at the industry-leading level of service they receive.
• Our online and automated support resources will only become better as you identify and implement improved content.
• We’ll educate ourselves in our customer’s business and preferences, setting ourselves up to be strategic partners, not just SaaS providers.

Who You Are

• You have at least one year of experience in a customer-facing role within a software or technology company.
• You are an intelligent, empathetic, resourceful problem-solver.
• Your written communication is exceptional: concise, persuasive and empathetic.
• Your verbal communication is exceptional: clear, on-point and confident.
• When it comes to organizational skills, you’re the cream of the crop and can even point to examples of technologies you use to stay organized.
• You find satisfaction in being busy, and once you learn your role you have no problem finding and prioritizing work that needs to be completed.
• Your clarifying questions are on-point in vague troubleshooting scenarios, and you’re a sleuth when it comes to working backwards through technical difficulties to identify root-causes.
• Trying to teach your Grandmother to use Facebook doesn’t petrify you.
• You know and love Microsoft Excel, and have the ability to zoom out of the minutia to recognize whether an input will result in the desired output.
• **Bonus points if you have a basic understanding of relational databases and can write basic SQL queries!
• If you have it, we’d love to see technical writing samples or training materials you have created.
• You understand that in startup businesses there is no job too small, and you’re always willing to pitch-in wherever and whenever there’s a need.
• You always make a point to follow up with customers and are a quick responder through various communication channels.
• You’re ahead of the game if you have experience working in retail and know terms such as end-cap, planogram, point-of-sale, display compliance, brand ambassadors, goal based attainment, etc.
• You preferably completed a bachelor’s degree in a technical or business field.
• Additional bonus points if you habla español a un nivel de negocios!
• You appreciate and align with our company values.

GoSpotCheck offers competitive salaries and full benefits. We want to work with intelligent and motivated people who share our common values. We go above and beyond to create an atmosphere that allows people to be themselves, grow professionally, and enjoy a laundry list of work perks! We are proud category winners of the 2016 Denver Business Journal’s - Best Places to Work, as well as the 2017 Denver Post’s - Top Workplaces. GoSpotCheck is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status.