About ThrivePass.

ThrivePass' purpose is to partner with organizations to create personalized and meaningful employee experiences.

We value our employees, their contributions and strongly believe in employee development. Everything we do is tied to our CARE values, being: Courageous, Authentic, Resourceful and Excellent. Performance at ThrivePass is measured by embodiment of our CARE values and the accomplishment of quarterly Big 3 goals.

About the Role.

Our Customer Success Representative will ensure the highest level of customer satisfaction through timely, empathetic communication and delivery of accurate solutions.

Responsibilities.

• Consistently hit quarterly Big 3 goals while embodying their CARE values.
• Interact directly with clients through ticketing solution to answer all inquiries in a timely manner.
• Clearly articulate and communicate with internal and external stakeholders.
• Responsible for coordination of timely and effective answers, problem resolution and/or pro-active follow-up.
• Consistently meet and exceed service level agreements (SLAs).

Requirements.

• Bachelor’s degree.
• 1-3 years’ experience in Customer Support or a similar role.
• Demonstrated understanding of how to deliver high-quality customer service.
• Customer-centric with a strong desire to help people; highly empathetic.
• Meticulous attention to detail.
• Positive attitude.  
• Ability to grasp new concepts quickly.
• Takes initiative to uncover/develop solutions prior to escalating issues.
• Ability to take on new projects and easily transition between tasks.
• Team player who is receptive to coaching and adaptive to change.
• Desire to excel and grow each day.

Additional Information.

ThrivePass offers excellent employee benefits, which include health, dental, wellness stipends, anniversary gifts, disability, health reimbursements, 401k retirement plans as well as generous Paid Time Off.

ThrivePass is committed to providing an inclusive and welcoming environment for all team members. We do not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations.