About Us:

BigSIS, Inc. is a small, fun tech company based in Longmont and we have created a 100% web-based Student Information System that provides a solution to independent school data management. We understand how small, independent schools struggle with limited resources and funds. That's why we provide an affordable software that supports administrators and teachers in executing their day-to-day tasks such as re-enrollment, registering students for courses, grading homework and much more. BigSIS is the data management solution for independent schools.

About You:

You are someone who enjoys technology, problem solving, out-of-the-box thinking, and working with people. You are friendly, patient and outgoing. You learn quickly and are self-motivated and you're always up for a challenge.

Responsibilities & Job Summary:

One of the most important facets of our company is customer success and support. Your primary function will be to support our schools as they use our software, including helping them successfully transition over to BigSIS from their existing database(s). This will including training them, helping them get their sites configured based on their needs and answering questions as they arise. With a growing client base, it's important that every client's needs are met and their issues are heard. You will be responsible for making sure that new and existing clients are happy and that they successfully and fully transition to our service.

We bring schools over from all different databases, so you will also need to learn how to export and manipulate data from various sources. We will teach you how to do this and to manipulate data (including using Google Sheets & MS SQL Server) as needed and teach you about the different systems you will be importing from. Any experience you already have in these areas will be very helpful.

Required Skills:

 -- Being tech-savvy and a quick learner of new software
 -- Being patient and being good with people
 -- Being able to juggle multiple projects
 -- Attention to detail
 -- Excellent written and verbal English skills

Bonus Skills:

 -- Familiarity working with relational databases
 -- Familiarity with any student information system (SIS)
 -- Prior customer success or customer service experience
 -- Experienced with web-based training
 -- Knowledge of QA Testing

What We Offer:

 -- $14-$24/hour (depending on experience)
 -- Full medical and dental benefits
 -- Paid vacation
 -- Free snacks and drinks