Customer Success Manager

| Greater Denver Area
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We are:

The Wix Account Management team. We’re focused on helping businesses find success through the Wix platform and business solutions.  We grow fast, support each other,   and are focused on continuous quality and improvement for both our clients and our teams.

We are currently hiring CSMs and AMs of various experience levels within our eCommerce, Partners, and Strategic Customers (Top User) teams.  These roles are focused on onboarding and growing Wix clients.

You are:  

A dynamic self-starter with 1-5+ years experience in Client or Customer Success or Account Management. You take a consultative approach to uncovering clients’ business challenges and act as a trusted partner to advise clients on how to best use your company’s products. You’re comfortable operating in ambiguity, thrive in an ever-changing environment, and want to be a part of helping to write the playbook instead of sitting back and executing. You’re obsessed with customer success, can empathize with customer needs and pains, are passionate about creating great products.  You’re skilled in researching and analyzing user needs, intents and business cases. You are eager to roll up your sleeves and help new clients execute on projects -- there is no task ‘too small’ when it comes to helping our clients succeed. You must have exceptional project management and organizational skills that allow you to manage your book of business and juggle multiple projects. You have a successful track record in meeting and exceeding revenue/ client retention and client satisfaction KPIs.

If you have a background in Digital Marketing, Social Media, eCommerce or have worked with users and consumer web or mobile products in an Agile software development environment, that’s a plus!

As a Customer Success Manager, you will:

  • Own a book of business of Wix user or partner accounts, be a trusted partner and consultant, and help them grow successful by demonstrating the opportunities available through Wix’s business and advertising solutions
  • Take accountability for the success of Wix’s users or partners assigned to you, their satisfaction and the value they get from Wix products by taking their perspective and business’ needs as first priority
  • Constantly strive to expand your clients’ Wix product usage through thoughtful onboarding and ongoing training and workshops
  • Leverage data to identify gaps that clients may have in running their businesses as efficiently as possible on Wix, and act on providing solutions to help them improve
  • Ensure client satisfaction and long-term loyalty, manage client expectations, and  solicit and act on client feedback
  • Identify opportunities to improve our current processes, tools, reporting, and documentation
  • Work closely with our sales, product, marketing, product, and customer care teams to deliver exceptional client experiences and be the true voice of the customer
  • Be a part of building one of the fastest-growing teams at Wix
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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Due to COVID-19 we're working remotely, and don't have a physical address just yet :)

An Insider's view of Wix

What’s the vibe like in the office?

The vibe is be who you are. You have an impact on those you come in contact with (yes, even virtually). It's the reason you’re here or want to join. Wix is filled with nothing more than good people working hard to help other people. The level of care you'll receive working for Wix from within this Wix is more than you could ever imagine.

Christian Schinbecker

Customer Care Expert

How do you collaborate with other teams in the company?

Collaborating is the best part about this company! While working from home during this time can be difficult elsewhere, when it comes to reaching out to solve a user’s or an employee’s problem, Wix makes that so easy with using the latest collaboration tools like Slack. It’s a great way to build a network while being away from a physical office.

Neha Desai

Customer Care Team Leader

How has your career grown since starting at the company?

Career growth at Wix looks different for each individual. What I love about being a leader is that there's no one route for growth that everyone has to follow. Whether someone has interest in leadership positions, a specialized interest in a Product Team, or even in a Marketing or Training role, Wix has provided us with the tools to get there.

Rose Branda

Customer Care Team Leader

What are some things you learned at the company?

I’ve learned so much in such a short amount of time and that’s truly an understatement! Coming from a non-tech background, a lot of website building aspects were new to me but now DNS records, propagation and SEO are a part of my daily vocabulary. Everyday presents a new challenge, but that’s exactly what keeps things exciting!

Bianca

Customer Care Expert

What are Wix Perks + Benefits

Wix Benefits Overview

Denver is one of our newest U.S locations, where we are currently working remotely. We’re a varied team of Customer Care and Sales professionals, who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Wix sponsors family oriented events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Wix hosts company outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Wix pet policy is dog friendly daily.
Recreational Clubs
Professional Development Benefits
Lunch and learns
Promote from within
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