Customer Success Manager at Docketly

| Greater Boulder Area
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Customer Success Manager

Docketly is a growing SaaS company in Longmont, Colorado. An appearance counsel provider for the legal industry, we find attorneys to stand-in on short, procedural hearings.

We are looking for a passionate, hands-on, technical, innovative individual to join our growing Customer Success team. As a Customer Success Manager, you will be responsible for customer satisfaction in order to drive revenue growth.

Our culture is casual, open, and direct.

Customer Success Manager Responsibilities:

  • Develop and strengthen client relationships in order to promote retention and loyalty.
  • Assist with service adoption to fully integrate and increase client usage.
  • Proactively reduce customer churn with consistent communication in order to continually approve upon services, provide top-notch support, and gain a full understanding of clients' needs in order to develop enhancements, iterate on software features, and in turn, delight our clients.
  • Use Jira/agile methodology to continually improve upon client services and drive department performance.
  • Develop materials and tools for clients to self-service their interests and needs.
  • Collaborate with team members to continuously improve department procedures and operations.

Experience & Skills for a Customer Success Manager:

  • 1-3+ years in Customer Success and/or Account Management
  • A comprehensive, deep understanding of the Customer Success Journey
  • Strategic thinker who can see problem patterns, ideate solutions, and execute to completion
  • Prior experience working with SaaS business platforms
  • Experience in managing Enterprise Accounts
  • Metabase experience preferred, with sharp data analysis skills
  • Strong technical background with solid experience in software integrations
  • Exceptional people skills
  • Superior organizational skills
  • College degree required

Compensation, Benefits & Perks of Customer Success Manager:

  • Competitive salary
  • Health Insurance - Medical, Dental, Vision, FSA
  • 401(k) with match
  • Paid Time Off & Paid Holidays
  • Casual dress code
  • Kitchen stocked with snack and drinks

Docketly is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • MetabaseAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • IntercomCRM
    • IntercomEmail

Location

Our company is in Longmont, one of Colorado's hidden gems. There are plenty of restaurants, breweries, workout facilities, and transportation options.

An Insider's view of Docketly

How would you describe the company’s work-life balance?

There's give and take with any company, but what makes Docketly special is when you go the extra mile for them, they go the extra mile for you, and that includes taking time to get life back on track when you need it.

Jim

Account Representative

How do you collaborate with other teams in the company?

I have to collaborate with other teams daily from recruiting, customer success, coverage, and compliance. I have to make sure we all work together and meet the customer's expectations.

Mike

Sales Manager

How does the company support your career growth?

We are encouraged to get out into the field and learn! I am attending various industry-specific events to gain knowledge in our field and provide our team with some great new recruiting tactics for the year.

Blake

Recruiter

How do your team's ideas influence the company's direction?

We're a small team and we work with the site all day, every day. Each week we meet to discuss how the site can be better, and each week I have updates to report about how those ideas grew into product changes that make our lives and our customers' lives better.

Molly

Coverage Manager

What’s the vibe like in the office?

Our company is quite open and feels like a family. We are quite straight about issues and we take it professional, not personal. Being straightforward saves us a lot of time when solving problems!

Angela

Customer Success Specialist

What are Docketly Perks + Benefits

Docketly Benefits Overview

A small company with big company benefits. We conveniently fall under our parent company's benefits umbrella.

Culture
Volunteer in local community
Longmont Startup Week
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2700 annually to their FSA.
Disability Insurance
Disability insurance covers 50% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Team workouts
We love to run together!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
We match 50% of pre-tax contributions up to 5% of eligible compensation each pay period.
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Game Room
Our game room includes Foosball.
Stocked Kitchen
Docketly has a fully stocked fridge with beverages for all diets. We also have a full snack bar stocked with chips, candy, cookies, and other snacks you might enjoy (we take requests)!
Happy Hours
Happy hours are hosted on occasion.
Professional Development Benefits
Job Training & Conferences
Docketly offers employees professional development opportunities like the ability to attend job-related conferences and seminars within our industry.
Promote from within

Additional Perks + Benefits

We sponsor Longmont Startup Week each year. Our teams volunteer, attend presentations, and discuss ideas with our community.

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