Customer Success Manager at Greenhouse Software

| Greater Denver Area
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We’re looking for a Customer Success Manager to join our team!

Hiring well means engaging all parts of the business and leading organizational change. With this in mind, our Customer Success Managers guide our customers to drive the success of their organizations by transforming the way they hire. Customer Success at Greenhouse isn’t just about relationship management - it’s also about digging into each customer’s goals to help them discover how to best use Greenhouse to drive and improve their hiring strategy.

Who will love this job:

  • A proud advocate, you will be the voice of our customers, while remaining, compassionate, responsive, inventive, and effective
  • A teacher, you will help customers learn and navigate the product and inspire confidence on the way to hiring enlightenment
  • A helper, you can easily smooth bumpy roads and have a knack for winning hearts and minds
  • A trusted subject matter specialist, you will learn the ins-and-outs of our product and are creative and inventive in finding solutions for our customers
  • An excellent teammate, you are not only focused on detail, but can see the “big picture” and provide ideas to elevate the team and our processes

What you’ll do:

  • Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
  • Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
  • Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse’s internal Support, Product, Engineering, and Sales teams
  • Partner with the Account Management team throughout the customer lifecycle to prevent churn and ensure renewals
  • Team up with our Implementation Strategists through customer onboarding (configuration, data migration, etc.) to ensure the successful launch of new Greenhouse customers
  • Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes

You should have:

  • Hands-on account management or customer success management in the tech industry
  • Ability to travel regularly to on-site meetings with customers
  • Strong written communication skills
  • Strong verbal presentation skills
  • Ability to handle conflicting priorities
  • Your own rare talents! If you don’t meet 100% of the qualifications above, tell us in your cover letter why you’d be a phenomenal fit for this role

Pay, Perks & Such

At Greenhouse, we love to celebrate our diverse group of hardworking employees – and it shows. We’re proud to say that in 2018, we’ve been ranked #2 by Crain’s New York Best Places to Work, #10 Best Company Culture to work for by Comparably, #37 Best Place to Work by Glassdoor and are recognized on Inc. Magazine’s Best Workplaces list. We pride ourselves on our collaborative culture that is pervasive throughout every step of a Greenhouse employee's journey. Starting with our interviews and continuing through our executive “Ask Me Anything” sessions, collaboration is at the heart of working at Greenhouse.

We offer a full slate of benefits including competitive salaries, stock options, medical, dental, vision, life and disability coverages, FSA, HSA, flexible vacation, commuter benefits, a 401(k) plan and a parental leave program. And... we offer some not-so-standard, extra-fun benefits, including learning & development stipends, adoption and fertility benefits, an employee discount platform, and of course, fully stocked fridges and cold brew on tap. :)

We value diversity and believe forming teams in which everyone can be their authentic self is key to our success. We encourage people from underrepresented backgrounds and different industries to apply. Come join us, and find out what the best work of your career could look like here at Greenhouse.

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

Convenient location in the LoDo neighborhood of downtown Denver, surrounded by upscale dining, shopping, entertainment, and easy access to parking.

An Insider's view of Greenhouse Software

What’s the vibe like in the office?

We’re lucky to have a mix of transplants from our SF and NYC offices (like me!) as well as Denver locals to help grow our presence. Through that growth, we’ve found new traditions: decorating birthday desks with almost too many balloons, welcoming visitors with cards and gift bags, a sticky-note kudos wall, and monthly team events to name a few!

Alyssa Edelman

Senior Manager, Customer Success

What does your typical day look like?

There is a lot of freedom to move around, so if you don’t want to be at your desk all day, you can find a spot in the common area, snag a phone booth, or sit down at an open table with other teammates. I greatly appreciate the encouragement from management to submit my own ideas for making our office comfortable and enjoyable for everyone.

Hasan Robinson

Customer Support Specialist

How has your career grown since starting at the company?

I started as a Customer Success Manager on our Mid-Market team, and had two ideas in mind for my next steps: move to our Enterprise team and work on our largest accounts, or relocate to our Denver office to help build out a new team and learn a new market. One year after joining Greenhouse, I accomplished not one, but BOTH of those next steps!

Kelsey Santini

Senior Customer Success Manager

How do your team's ideas influence the company's direction?

The product of our Support team is successful customers. We deliver that product by working directly with customers thousands of times every month and understanding their needs. Our Support team also also acts as the voice of the customer for the Product, Engineering, and Customer Success teams' leaders and executives.

Ashley Green

Director of Customer Support

What does career growth look like on your team?

There are a variety of career paths any Customer Support Specialist can take. We love to promote professional growth within our department, and we also encourage people to pursue career opportunities that align with their interests through promotions into other departments such as tech support, customer success, and many others!

LizAnn Nealing

Customer Support Team Manager

What are Greenhouse Software Perks + Benefits

Greenhouse Software Benefits Overview

We offer a full slate of benefits, including competitive salaries, stock options, medical, dental, vision, life and disability coverages, FSA, HSA, flexible vacation, commuter benefits, a 401K plan, and a parental leave program. And... we offer some not-so-standard, extra-fun benefits, including learning & development stipends, adoption and fertility benefits, an employee discount platform, and of course, fully stocked fridges and cold brew on tap. :)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
We have a flexible PTO policy that encourages employees to take the time they need with support from their manager.
Sabbatical
Eligible employees get 35 days of paid sabbatical after their first 7 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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