Customer Success Manager
Digital Assets Data (DAD) is a leader in helping sophisticated institutional investors understand the cryptoasset markets through unique data sets and insightful analysis. A fast-growing SaaS startup with over $9m in funding, our customers include key thought leaders in the crypto space.
We’re looking for a strong Customer Success Manager to manage client relationships, drive adoption of the DAD platform and deliver outcomes leading to renewals and expansion opportunities. This critical function will partner with our clients to deliver high quality experiences, ensure clients are getting the most out of the platform, and uncover new ways to make the platform an essential tool for understanding cryptoasset markets.
What You’ll Do
Drive predictable growth for the business by delivering and communicating ROI for our clients throughout the customer lifecycle
Be the main point of contact and trusted partner for the client on use-case and product functionality
Maintain a consistent cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement
Troubleshoot technical issues raised by customers and collaborate with the engineering and development team to resolve expediently
Work collaboratively with Sales, Product and Services teams to understand customers’ business needs, analyze customer health metrics, and inform the product roadmap
Perks
Join a well-funded and rapidly growing startup that’s changing how people understand cryptocurrencies and digital assets
Work with an energetic, passionate, and knowledgeable team—a team that’s previously built and sold an enterprise, software-as-a-service startup, also in the fintech space
Chance to be at the forefront of blockchain and cryptocurrency knowledge
Receive competitive health, dental, and vision benefits
Required Qualifications
Bachelor’s degree + 7 years of experience or MBA/Master’s degree + 5 years of experience
5+ years of experience in Customer Success, or another client-facing role in a SaaS company
Ability to coordinate and manage multiple customer relationships
Ability to create structure in ambiguous situations and design effective processes
Experience working with cross-functional teams
Flexible approach, able to operate effectively with uncertainty and change
Impressive executive presence, interpersonal skills and verbal and written communication skills
Bias for action
Preferred Qualifications
Project Management, Product Management, or Business Development experience
Understanding of financial markets
Understanding of/exposure to blockchain and/or cryptocurrency transactions
Digital Assets Data Inc. cannot offer immigration sponsorship at this time.