Customer Success Manager
Customer Success Manager
Homebot is an exciting, fast-growing start-up, revolutionizing how homeowners build wealth with the single largest asset they’ll ever own -- their home.
We sell our platform services to real estate agents, lenders and loan servicers as a way to keep customers engaged long after the sale is complete.
Our customers love us and we love them!
We are growing rapidly and need an incredibly organized and driven, Customer Success Manager to increase our level of customer service for our passionate customers!
Keep reading and apply if this opportunity gets you pumped up!
Who We Strive To Be:
- Servant Leaders: Serving our teammates and customers first, with the purpose of enabling and supporting them to be successful
- Learners: We learn and share from experiences and mistakes
- One Team: We make decisions, get in the same boat, and paddle together
Characteristics of an Incredible Homebot Customer Success Manager:
- Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
- Flexible schedule and able to respond to emails on nights and weekends, if needed
- Fast learner with the ability to navigate around various platforms and systems used by the company (think Gmail, Metabase, Intercom, Jira, HubSpot, Salesforce...you get it!)
- Passionate about solving problems and going the extra mile whether it’s over email, phone calls, webinars, or in-person client meetings
- Knows how to be direct and make executive decisions when it comes to difficult client scenarios
- Team player who is willing to help with any tasks from support tickets to leading a sales call!
What You’ll Do:
- Patient, friendly and a positive attitude through chaos, change and new company and product developments
- No one slips through the cracks on your watch!
- Solutions Creator who takes initiative and adds value
- Quick learner and happy to help wherever needed!
- Own and create amazing experiences for our customers in-person, leading webinars, or through email communication
- Manage customer success through onboarding, creating & monitoring customer’s success metrics and ROI
- Provide product feedback to the product team from the customer's perspective
- Attend & represent Homebot at trade shows and events, as needed
Minimum Experience:
- 3 + years of Customer Success in high volume
- Strong communication skills, written and verbal
- Patient, friendly and a stellar "get shiz done" attitude
- Committed to creating long-term relationships with our customers
- Experience working with highly professional corporations
- Project management experience
Bonus if:
- You are familiar with Real Estate/Mortgage and the different stakeholders involved with homeownership
- You have experience working in growing Startups
Perks/Benefits:
- Experienced leadership team with success in multiple exits
- Health benefits, 401K & EcoPass
- Great vacation policy - we believe in taking care of yourself!
- Office in WeWork on Platte Street - cold brew & kombucha for days!
- Opportunities for growth!
More about Homebot:
Problem we’re solving:
The US homeownership market is the largest asset class in the world at $30 trillion but is essentially an “unmanaged” asset that causes homeowners to leave billions of dollars on the table every year. At the same time, loan officers and real estate agents spent $20 billion a year on desperate attempts to maintain mindshare and loyalty with their past clients in hopes of gaining more repeat and referral business.
Our solution:
Each month, Homebot delivers a personalized report to homeowners that tracks home value, mortgages and market conditions, advice about when to buy or sell, when to refinance, when to drop mortgage insurance, how to save by strategically paying principal payments, and even estimates potential rental income from Airbnb. Homebot helps homeowners build wealth faster by making them feel empowered and confident about making smart home finance decisions.
But the only way a homeowner can get Homebot is from their lender or real estate agent, and this is where we make magic happen. Homebot respects the existing relationships between homeowner, lender and real estate agent and becomes a machine for generating repeat and referral business while creating incredible loyalty by providing something their clients actually love to receive - every month.
It’s definitely a game-changer and we are truly making an impact. Join our team and be a part of something big!
Check out our website at www.homebot.ai
* We realize your time is very valuable. Please do not apply if you do not have the minimum experience for this role. Thank you! *