Customer Success Manager at TrackVia

| Greater Denver Area
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As a Customer Success Manager, you will work closely with our top customers to retain and expand their business with TrackVia. Your objectives will be to provide insight to their current account usage, application performance, and educate them on what features/functionality TrackVia can provide to their business processes. You will form strong business relationships with our top accounts and ensure they are receiving top-notch customer service.
What you will do:
  • Prioritize and deliver on the highest value items for our customers
  • Stay up to date with product offering and convey best practices
  • Visit customers to build relationships and drive value as a trusted advisor
  • Provide account health checks to customers on a rolling basis with the goal of driving adoption, identifying expansion, and discovering additional opportunities
  • Define short, mid, and long term goals with your clients and create joint success plans to realize objectives
  • Follow the appropriate escalation process to create and execute plans for at-risk accounts
  • Continuously self-educating on your clients' verticals/markets
About you:
  • Previous experience with account, client, or customer success management
  • Excellent written communications: clarity, brevity, grammar
  • Excellent verbal communications: articulateness, patience, listening skills
  • Strong Project Management Skills
  • Technology enthusiasm/passion/aptitude
  • Sound Excel and PowerPoint Skills
    • Formulas, charts, reports
  • Strong mathematical skills (statistics, finance, logic)
  • Ability to form business relationships
  • Basic understanding of relational database principles
  • Ability to travel up to 25%
  • Bachelor's Degree required

Experience Preferred
  • Microsoft Access, MySQL, or similar 
  • Database architecture (entity relationship diagrams)

About TrackVia:
TrackVia is the only true low-code application platform in the cloud that specializes in streamlining and mobilizing critical operational processes and field workflows. The TrackVia platform allows businesses to rapidly create custom web and native mobile applications that unite executives, managers and workers with all their data, processes and collaboration in one environment accessible on any device. More than 800 businesses rely on TrackVia, including Honeywell, General Electric, DIRECTV, Brinks and others. Learn more at
TrackVia is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SeleniumFrameworks
    • ProtractorFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • AsanaManagement
    • ConfluenceManagement
    • SalesforceCRM
    • OutreachLead Gen


We are located in the heart of downtown just steps from the 16th Street Mall and a quick walk to public transportation.

What are TrackVia Perks + Benefits

TrackVia Benefits Overview

* We cover 100% medical, dental, and vision benefits
* We provide competitive paid parental leave for all new parents
* We made Built in Colorado’s 2020 Best Small Companies to Work For list
* We understand you have a life outside of work and have an unlimited, flexible time-off policy
* You will have the opportunity to challenge yourself and have a high degree of responsibility and impact
* Your daily tasks will change often and give you many opportunities to grow your professional and technical skillset and advance your career

Volunteer in local community
Eat lunch together
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Up to 100% Health, Dental & Vision premiums for employee only plans. Up to 80% for dependents.
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
& Box Wine in the fridge!
Casual Dress
Commuter Benefits
TrackVia offers all employees the RTD EcoPass
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
Cross functional training encouraged
Promote from within
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