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Customer Success Manager

| Greater Denver Area

Brandfolder is seeking an experienced Customer Success Manager who will be responsible for supporting Brandfolder’s key accounts and helping ensure our success in the Brand Asset Management marketplace. This is a customer-facing role, dedicated to driving engagement, awareness, and usage with the Brandfolder platform. The ideal candidate will be a natural conversationalist, have a passion for helping others, and the ability to develop and implement strategic and creative solutions to complex problems.

WHAT YOU’LL DO

  • Gain an in-depth understanding of Brandfolder and become a DAM Industry expert
  • Serve as a dedicated contact for Brandfolder’s key accounts and strategic partnerships
  • Monitor the health of accounts
  • Promote engagement and adoption among all users of the platform
  • Provide hands-on training and support for new internal and general users
  • Identify upsells and new opportunities from existing accounts to hand off to our Account Executives
  • Assist in the ongoing management of organization and taxonomy within key Brandfolder accounts
  • Deliver advanced data and analytics
  • Manage and grow Brandfolder’s existing customer base

WHAT YOU’LL NEED

  • 1-3 years experience in a client facing role
  • A passion for helping others and solving complex problems in creative ways
  • Excellent verbal, written communication, presentation and application demo skills; ability to engage customers over the phone, web, email, and face-to-face
  • The drive to own high-impact projects from day one
  • A motivated, energetic and proactive approach in meeting customer needs, company goals and personal career goals
  • Aptitude for Software as a Service (Saas) applications and desire to be hands-on with the technology
  • A track record of understanding project scope, driving usage/engagement and delivering consistent, quality results
  • Enjoy working directly with some of the biggest and best brands in the industry

BONUS POINTS FOR

  • Experience or passion for B2B software, DAM, or ECM
  • Salesforce.com or similar CRM experience
  • Previous work experience in an early stage startup
  • Affinity for ping pong and Rockies games

BRANDFOLDER PERKS

  • Exposure to the world’s most powerful brands
  • Generous paid time off
  • Medical and dental insurance, 100% paid by Brandfolder
  • Iconic office location in RiNo, bike and light rail friendly
  • Monthly company events and happy hours
  • Dog-friendly office

ABOUT BRANDFOLDER

Headquartered in Denver’s RiNo neighborhood, Brandfolder is an enterprise digital asset management (DAM) platform that enables businesses to organize, discover, distribute and measure brand engagement. Loved by globals brands including Under Armour, New Belgium, Slack, and jetBlue.

Brandfolder is an equal opportunity employer; we are focused on creating an inclusive environment and believe that diversity of all types is essential to our success. We encourage all to apply, and will choose you on the basis of qualifications and merit.

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