Modern makes communication effortless for equipment dealers.

The Equipment industry is quickly adopting the notion of “elevated customer experience”. Modern connects equipment dealers to their customers, creating an exceptional customer experience via communication channels such as mobile web apps, SMS, and email.  Our solutions drive measurable improvements for dealers that represent brands such as Caterpillar, Komatsu, John Deere, Volvo Equipment, Bobcat, and Ditch Witch.

Job Description

We are looking forward to meeting our next teammate:  an experienced Customer Success Manager. Your primary goal is to help our customers achieve the highest value from our products and services.

Please apply if the following sounds exciting:

• Being a trusted advisor and industry thought leader to both dealer executive sponsors and their front-line employees

• Traveling out of state, potentially overseas, around 50% of your time

• Training customers on Modern products and, importantly, the associated processes and best practices

• Proactively finding ways customers can expand use Modern to more users and departments

• Being an expert on all Modern products and services, and supporting customers with answers and solutions

• Actively suggesting other products and services, and collaborating with Sales, as needed

• Assessing accounts and creating reports, business assessments and recommendations

• Leading regular business reviews with dealers to ensure adoption and high satisfaction

• Proactively identifying account risks and helping to mitigate risks

• Serving as the voice of the customer to help prioritize feature requests and product improvements

You:

• 2+ years in customer success or account management

• A history of going above and beyond

• Develop and maintain strong relationships with various personalities

• Influence through persuasion, negotiation, and consensus-building

• High degree of empathy and patience

• Distill complex ideas into clear, concise communication

• Very organized, with strong project management skills

• Strong attention to detail

• Open, honest and tactfully direct

• Driven, you take action without a nudge

• Collaborative team player, helping others when possible

• Entrepreneurial, acting like a business owner

• Strong technical aptitude

Bonus

• You’ve thrived in a small company

• You know a thing or two about the equipment industry

What we offer

• Competitive compensation package

• 100% company-paid employee health insurance

• Dental and vision insurance

• Incentive stock options

• Unlimited vacation days

• 10 paid holidays, in addition to unlimited vacation days

• A rich environment for learning and career growth

• Paid ongoing professional development

• Fun company events

• Generous, hassle-free mobile phone reimbursement

• Company-paid RTD passes

• Company-paid downtown Denver parking

• Office with great french press coffee and tasty snacks