Description

Descriptive Summary

We want you to join our team if you have a passion for building strong client relationships, understanding client business operations, and just simply want to make your clients protect and grow their business. We take pride in our business partnerships and thrive when our clients thrive. If that excites you, we are interested in talking to you.

Core Functions

• Develop account plans for key accounts in their portfolio
• Liaise with internal company stakeholders on information sharing and escalation handling
• Provide insight on customers' needs to internal teams on a regular basis; represent customers' views, requirements and experience throughout the organization
• Drive regular communications with client contacts on key accounts; provide strategies to optimize utilization, adoption, analytics and ROI
• Aggressively monitor and engage client in effort to increase utilization, adoption and enterprise footprint
• Ensure customers are successfully using the Envysion application by understanding their business objectives and recommending strategies to achieve those goals
• Serve as a customer advocate in driving industry best practices and position the Envysion platform as a key driver to the customer's success
• As the Trusted Advisor, develop and maintain long-term relationships with stakeholders in your account portfolio, protect ongoing revenue stream (renewals) and work with sales team on initial sales, identification of upsell/cross-sell opportunities
• Provide initial training for new users as well as on-going training for existing users
• Provide feedback to product team and management concerning response to products and services
• Communicate upwards, across and to team members the goals and results to ensure standards are met, to achieve outstanding customer service
• Provide Project Management (organization of internal resources, ensuring other teams deliver) assistance on larger deployments

Winning Behaviors, Competencies, and Skills

Behaviors and values:

• A relationship builder
• Strategic minded
• Customer-centric philosophy
• Creative issue resolving skills (phone, email, in-person)
• Excellent training skills with ability to train using virtual tools
• Superior attention to detail
• Excellent Time management skills & Project Management Skills

Personality and communication (soft skills):

• Professional leader with terrific external and internal customer service skills
• Excellent listening and communication skills
• Detail oriented

Hard skills:

• Experience using Microsoft Office products

Experience

Education:

• Bachelor’s Degree

Work Experience:

• 1-3 years post-sale enterprise software account management experience required