Founded in 2015, Automox is coming off its fourth quarter of record growth that has seen its platform become the most recommended solution in endpoint security and the preferred endpoint management solution for over 1,500 customers across 30 countries. With an increasing number of operating systems, servers, hardware, and applications that need to be maintained, updated, configured, and patched on a regular basis, IT ops teams are feeling fatigued and vulnerable. Automox is building a company and team to tackle this problem for millions of endpoints.

OVERVIEW

We are looking for the right Customer Success Manager that sees themselves as embodying Customer Obsessed and wants to join the Customer Experience Team that is tasked with making sure every interaction with Automox ends with a happy customer. As a Customer Success Manager, your primary responsibility is to provide the product expertise combined with a keen focus on the customer desired outcomes. You will work with customers and internal stakeholders throughout the customer’s lifecycle to ensure they receive maximum value from our solution. You will work with our customers to build relationships, learn about their businesses, and drive value based on our customers defined goals and objectives. The Customer Successes Manager is the customer advocate always and is focused on driving usage and adoption as well as customer satisfaction as a whole. Customer Success Managers are often the first to identify growth and up-sell opportunities.

WHAT YOU'LL DO

• Develop strong relationships with our current customers: understand customer pain points, technical landscape, and business goals
• Monitor specific data to identify at risk customers
• Pinpoint problems and opportunities for expansion. Work cross functionally with the Account Manager for expansion and renewal opportunities
• Lead scheduled Business Reviews with customers 
• Drive maximum customer health and retention
• Work with customers and champion with internal teams on escalated issues to ensure the best possible experience
• Leverage as many data points as possible to create a comprehensive customer profile
• Brings ideas for improvement that helps us grow our business and fosters customer advocates
• Develop strong relationships with Engineering, Product and Operations to ensure cohesion and shared understanding of goals and initiatives 
• Provide actionable feedback to engineering and product related to customer feature requests and product needs
• Proven track record in handling difficult conversations with customers

SKILLS AND ATTRIBUTES

• Bachelor's degree or better
• 5+ years of experience in Customer Success, Account Management, Business Development or another client-facing role
• Experience in working with multi-divisional, multi-geographical customers
• Extraordinary communicator - you are concise, articulate, and able to get to the heart of the matter
• Innately Curious - you seek to understand the what, why, and how of our business
• You have been a Customer Success Manager supporting a technical product. You have a passion with technology, customers, problem solving and for being a part of a fast-growing SaaS company
• Plans and carries out responsibilities with minimal direction

WHAT WE VALUE

• Growth Mindset: We are a fast-growing company, and need people who will take initiative and take ownership to be successful in the role. 
• Customer Mindset: You demonstrate customer fluency by advocating their needs, understanding their friction and have the urgency to solve their problems. 
• Extraordinary Communicator: Communication is the key to success. Regardless of your level or position, you treat people and their opinions with respect. You are able to be concise, articulate and honest in the delivery of your message. 
• Humbly Courageous: Learn through a willingness to fail, correct and move on.
• Innately Curious: Status quo is not for you. You are inquisitive and remain open to new ideas and points of view. You seek to understand the ‘why’ and understand the how to our business. 
• Thoughtful Decision Making: Ability to make tough decisions by identifying the root cause and applying second-order thinking. 
• Highly Impactful: Results speak louder than words and you have the drive and resilience to rapidly shifting priorities to meet business objectives.

WHY AUTOMOX  We are on a mission to enable every IT Admin to automate the fundamental tasks that keep their corporation secure. This mission can only be accomplished with a culture embodies entrepreneurialism, accountability and providing our employees with the clear direction and freedom to do their best work. We don’t measure excellence based on how but on the what. Each employee has a value and contribution to the success of Automox. We look forward to working with you and seeing the success you will bring on our journey.  

LOCATION

Remote : Anywhere in the US. The world is changing so are we. Automox has moved to a fully distributed company and is open to hiring across the US. 

We are committed to an inclusive and diverse Automox. Automox is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.