JOIN FRONTSTEPS

There are 69 million Americans who live in common interest communities and the FRONTSTEPS team is building powerful solutions to impact these residents and their community leaders. We believe that each member of the FRONTSTEPS family contributes to our end goal: helping our customers, and their communities, become safe, informed, and efficient. FRONTSTEPS was recently ranked in the top 100 Digital Companies in Colorado. Join our team and you'll quickly find out why.

Responsibilities:

• Engage with clients to educate them how to convert paper checks to online payments through the FRONTSTEPS platform. Contact will be primarily via phone, with regular follow-up and measurement.
• Educate FRONTSTEPS clients about the value to them of increasing online payments for their business by providing product training, teaching best practices and obtaining commitment to market to residents. Identify best practices and share lessons learned from the most successful clients with the broader customer base and your FRONTSTEPS teammates.  
• Maintain an organized plan of FRONTSTEPS payment adoption activities and achieve all pre-defined goals, communicate marketing plans with team members who will execute marketing campaigns on behalf of the client.
• Establish a trusted advisor relationship with Property Management companies to ensure payments growth within their organization. Understand the FRONTSTEPS platform product roadmap to better coach customers on how to be successful at growing their online payments.
• Provide valuable feedback to your manager and the Product team based on client interactions.
• Serve as a FRONTSTEPS brand ambassador to create promoters within FRONTSTEPS and our industry.
• Occasionally represent FRONTSTEPS with customers and prospects at offsite meetings and trade shows.

You know you're the right fit if...

• You have demonstrated the ability to add revenue to an existing client base while reducing churn.
• You have built trusted-advisor relationships with your customer base and through those partnerships have expanded adoption of products and/or services within those accounts.
• You are able to apply your strong analytical capabilities to solve customer problems, understand trends and opportunities within the customer base, and design processes to improve the customer’s experience with our product.
• You can handle multiple clients at the same time, including those that might be experiencing challenges with technology.
• You understand how to work with a sense of urgency in collaboration with other parts of the company to achieve the best outcome for your customers.
• You have strong critical thinking skills as demonstrated by completion of a BA/BS in Business or a related field, or if you’ve had equivalent experience solving customer problems in the real world.
• It would be helpful if you’ve had experience with payments adoption experience but it’s not required.

If you are interested in joining the FRONTSTEPS Customer Success team to directly contribute to the growth of FRONTSTEPS, apply today!