Customer Success Manager - CLM
Company Description
Conga’s suite of solutions creates more efficient organizations by simplifying and automating data, documents, contracts and reporting. As the provider of the #1 paid application on the Salesforce AppExchange, we have more than a decade of experience increasing the value of the Sales Cloud by removing systems and process pain points that impede the customer lifecycle. Our 10,000+ customers are passionate about our platform and support giving us 5 stars on the Salesforce AppExchange.
Conga offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, and lots of additional perks!
Job Description
The CLM (Contract Lifecycle Management) Customer Success Manager’s primary responsibilities are to take ownership of a portfolio of Conga Contracts customers, commit to their success, and relentlessly work to remove barriers to adoption both within their organization and cross-functionally within Conga.
Responsibilities:
- Lead, drive, and manage Conga product adoption and associated change within large, complex, enterprise organizations
- Become a trusted advisor and advocate for customers’ executive sponsor(s)
- Remove adoption roadblocks by performing light system configuration
- Ensure and articulate the business impact realized through Conga products
- Oversee implementations and ensure seamless transition from implementation to ongoing customer success
- Up to 75% travel
Who you are:
- A change agent that can analyze multiple problems then develop and drive solutions
- You thrive working in the unknown, taking initiative and designing process when it doesn’t yet exist.
- You possess an understanding of the people, process, and technology realities that are part of transformation efforts, and approaches and tools to mitigate risks
- You see the big picture, but still roll up your sleeves and dig into the system to execute against your customer's’ business goals
- Impressive executive presence and communication abilities
- Passion for technology and for being a part of a fast-growing SaaS company
Qualifications
Knowledge, Skills and Experience:
- 5+ years experience in SaaS, process consulting, change management, project management, strategic account management and executive engagement is a must
- MUST have experience working with Legal / Contracts / Procurement teams and senior leaders within those functions (ie: Chief Legal Officer)
- Experience with technology stack and customization of: Salesforce, CLM Solutions, Smartsheet, Slack, Google Apps, Microsoft Office, etc. Salesforce Admin or Development certifications a plus
- BA/BS (MBA/Master preferred)
Additional Information
All your information will be kept confidential according to EEO guidelines.