Gloo provides a personal growth platform that enables service providers, our “Champions,” to exchange better insights, resources, and technology to serve their people. Our company name reflects the trusted bond between people that serves as the foundation for growth, and everything we build strengthens that bond. We’re leveraging the same exponential tech that’s driving success in other industries and making it available through personal growth resources such as custom assessments, growth plans, and more. As one of Boulder’s most innovative and growing tech companies, Gloo needs more talented professionals who are driven to make a positive impact.

The Opportunity

As the newest member of our team you'll be helping us mature the account management function. You’ll be walking with our customers as they uncover the power of the Gloo platform and help them imagine all the possibilities. Your experience and ability managing a large number of customers and their individual initiatives is the secret to your success. You'll be focused specifically on the Faith team so leveraging any faith background or work in and around the church ecosystem will help you connect with your customers. Additionally, you’ll be creating new content, ideating with your team, discovering new tools that will level up adoption and becoming a trusted advisor for our customers.

What You'll Be Doing

• Building strong relationships throughout the customer organization on the phone, video meetings and through email 
• Being consistently available to your stakeholders to make sure they know we care 
• Managing accounts at various stages of onboarding and adoption 
• Delivering best practice programs via web demonstrations and personal screen shares 
• Evangelizing new product features to your stakeholders so they can take full advantage of them
• Maintaining CRM so that your leadership and your sales team are always “in the know” 
• Working with the product and user experience teams to surface customer wishes and “boots on the ground” feedback that will help us enhance our product suite for the future 

What you’ll bring with you:

• A Bachelor's Degree (BA/BS) – commensurate experience may substitute for degree requirements 
• A minimum of 3 years of experience in account management or customer success with a SaaS platform company 
• Advanced level competency with common office tools and CRM platforms 
• Experience helping customers navigate innovative features and solutions 
• An intense curiosity for how an organization serves with their members to deepen engagement 
• Absolutely committed to delighting your customers
• An elegant and empathetic communicator – you can deliver meaning and intent in writing, on the phone and in visual presentations 
• A positive and energetic demeanor with the ability to exude confidence and excitement with every new challenge

The Perks/Benefits

• Compensation and bonus commensurate with experience 
• Plenty of time off to keep you balanced 
• Medical with HSA contribution 
• A dynamic, talented team, dedicated to changing the world and building an incredible business 
• Headquartered in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails

Compensation $70,000 - $80,000

Applications welcomed from those who are US Citizens or hold a Green Card.