Iterable is the growth marketing platform that enables brands to create, execute, and optimize campaigns to power world-class customer engagement across email, push, SMS, in-app and more with unparalleled data flexibility. We are an integrated, cross-channel solution—Iterable is built for marketers, trusted by engineers, and designed with intelligence. We know this space well: our product team built the growth systems that powered Twitter’s early success. We've raised a $60M Series D from top-tier investors like Index Ventures and CRV, and hundreds of companies like Zillow, SeatGeek, and Box rely on us to captivate their many millions of users.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for two years running and now we have made Best Places to Work - Denver for 2020. In addition, Wealthfront ranked us in the top 10 on their 2020 Career Launching Companies List and we’ve earned ourselves a top 20 spot among the SaaS 100. Lastly, we have a nationwide presence with offices in San Francisco, New York, and Denver, plus our first international office in London.

The Role:

As the Customer Success Enablement Manager, you will design, implement, and manage Customer Success enablement programs starting from when an employee first joins and throughout their career at Iterable. You will focus on function-specific training and enablement, starting with developing the Customer Success onboarding program. You will do this through the creation and delivery of effective and relevant content. You will also support function-specific training and enablement resources and have the flexibility to constantly innovate through discovery or creation of new tools. You will be reporting to the Director of GTM Enablement. 

Our ideal candidate has a hands-on approach while simultaneously executing and thinking strategically as we are growing quickly. In this role, you will collaborate closely with Customer Success, Sales, Marketing, and Product so you must be comfortable driving cross-functional alignment and strategy. 

Position Details:

• Facilitate and manage new hire onboarding for the teams in Customer Success
• Support the creation and delivery of training & content for Customer Success processes, Customer Success methodology, Product launches, and Customer Success tools.
• Work closely with Operations Team to launch and enable new processes and tools changes
• Support the renewal and upselling processes for the Customer Success teams through ongoing learning programs
• Manage content and training needs around new products and releases. Work closely with Product Management and Product Marketing to translate new products and features into usable tools and content for the Post-Sales teams.
• Work with Customer Success Managers and the Customer Success leadership team to execute effective management disciplines and establish a Customer Success coaching program.

The Ideal Candidate Will Have:

• Experience in Customer Success Enablement or experience as a Customer Success Manager 
• Have experience with Customer Success methodologies, process, and training best practices
• Have experience building and maintaining onboarding programs
• Hands-on experience with Customer Success tools as a user or administrator
• Curiosity & desire to learn new skills and step into unknown challenges
• Proven ability to design and deliver effective content
• Team player who has the ability to get buy-in across departments and seniority levels
• Be highly coachable and invested in your professional growth, development, and career path

Bonus Points:

• Familiarity with enterprise email marketing and/or marketing automation solutions is a plus!
• Experience with Salesforce CRM, Gainsight, Quip, Workramp, or Gong

Perks & Benefits:

• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Unlimited PTO, great work/life balance, and fantastic location
• Catered lunches delivered to the office daily + unlimited snacks/beverages
• Generous monthly Employee Wellness Allowance 
• Professional Development Allowance of $300/quarter
• Pre-tax commuter benefits

Iterable is proud to be an equal opportunity employer and strives to build a diverse and inclusive team. We do not discriminate on the basis of race, color, national origin, religion, gender, sexual orientation, age, marital status, veteran status, or disability status.

Last Update: 3/16/2020