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Customer Success Associate

| Greater Denver Area
Skupos is searching for a Customer Success Intern to join our growing team, supporting over 5,000+ retailers. As a Customer Success Intern, you will help our team with coordination and communication between some of our largest partners. You have a passion for helping customers, and are looking to grow your skills by working side by side with our talented group of Customer Success Managers.
Responsibilities:
+ Managing email communication between some of our largest data partners and our retailers
+ Coordinating with our Customer Success Managers on any customer issues
+ Tracking customer information within our Salesforce CRM system
+ Ensuring seamless enrollment of our customers into various brand programs
+ Assisting CSM’s and Management with projects
Requirements:
+ An excitement and passion for Customer Success
+ Bachelor’s degree or current degree in progress preferred
+ Extreme attention to detail
+ A willingness to learn from others and grow within the company

About Skupos
We are a company dedicated to helping convenience stores grow their business by better managing operations, and giving their suppliers tools to drive efficiencies into the supply chain. Skupos allows single-store operators, and Fortune 100 distributors alike to streamline their workflow and automate the supply chain.
Founded in 2016 and headquartered in San Francisco, our mission is to bring the convenience store industry into the digital age by making it easy for everyone to manage, explore, and understand the data that drives their operations.

About Skupos
We are a company dedicated to helping convenience stores grow their business by better managing operations, and giving their suppliers tools to drive efficiencies into the supply chain. Skupos allows single-store operators, and Fortune 100 distributors alike to streamline their workflow and automate the supply chain.
Founded in 2016 and headquartered in San Francisco, our mission is to bring the convenience store industry into the digital age by making it easy for everyone to manage, explore, and understand the data that drives their operations.

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

Location

Denver, CO

An Insider's view of Skupos

What’s the vibe like in the office?

Life at Skupos provides employees with a balance of being relaxed and autonomous, but we all work really hard & go above and beyond to get our jobs done. If you need a breather, it's cool to take a break and play some ping pong. There is also a solid sense of camaraderie & collaboration throughout the office that extends across the different teams.

Michael Coston

Integration Specialist

How do you collaborate with other teams in the company?

As the Salesforce Admin, I am constantly working with all departments across the company. Collaborating w/ this many people requires that I am easily accessible to both SF & Denver offices. To ensure this happens, I set up weekly meetings w/ each team to discuss their needs, as well as a meeting for everyone to attend so we're all on the same page.

Hannah East

Salesforce Admin

What are some social events your company does?

From our Friday team lunches to happy hour on our patio, Skupeeps are always interacting. We have an annual company retreat, quarterly department outings and tons of karaoke! Each holiday we have our own celebration for anyone to join! My favorite part about Skupos is the constant social interaction with one another and our close family dynamic.

Sadye Terre

Customer Success Manager

What are Skupos Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted Once per week.
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Cross functional training encouraged
Promote from within
Time allotted for learning
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