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Customer Success Associate

| Greater Denver Area
Opportunity to join one of Denver's fastest growing high-tech startups in 2019!
 
With a reputation for providing the best customer experience in our industry, our customer success team will be experts not only in Loxo but in the recruiting profession, and will consistently elevate those who source and hire top talent.
 
With thousands of users across the globe and counting, Loxo is the fastest growing hiring tool and we are only getting started. With an artificial intelligence product that uses technology to identify top candidates for companies and their hiring teams, those who join our B2B SaaS startup team today will get to be key player in our high-growth phase. Hiring top talent is consistently the greatest stress for executives today and Loxo makes hiring simple and fun. Visit Loxo.co to learn more.

Loxo | Recruiting Software


 

 

Your role as a Customer Success Associate 

 
Our Customer Success team at Loxo is the face of our company, engaging and retaining our valued customers from day one of their Loxo experience. A Customer Success Associate is responsible for supporting customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
 
Do you intuitively understand what to say to encourage and empathize with others, especially during stressful moments? Do you have an eye for details and love checklists? Do your friends and family tell you that you’re magical at explaining complex topics? If you answered yes to the above and are ready to join a fast-growing technology startup that’s changing the world, we are looking for you!  

Organized, proactive, prompt, upbeat, empathetic and a team player. Are these strengths that describe you? All are traits that describe someone who will be successful in this role. In addition to supporting our customers, onboarding new users, improving our Online Help Center and guiding best practices, the customer success team will participate in growth and strategic communication efforts at Loxo. Because Loxo is a high-growth startup, the ability to grow into a unique role is not only possible, but encouraged.  You'll grow extremely fast and have the opportunity to quickly grow in to a Customer Success Manager to take the lead with strategic customer relationships.
 

Establish Customer Support Practices

Customer Support Associates are responsible for responding to customer inquiries in a timely manner and providing world class care to strengthen their Loxo loyalty and experience with each interaction you have with them. Customer Success Managers need to gather feedback from customers, study other customer success programs and analyze customer data to identify the best practices. The Customer Success Associate will work with the Customer Success team to establish policies the entire staff can adhere to so all customers receive the same quality of service.

 

Provide Technical and Product Support

Customer Success Associates must know Loxo’s products inside and out. They are called upon to provide technical support to customers and resolve any problem or issue that may surface. The Customer Success Associate is not focused on making sales, rather on responding to any potential questions or issues in a timely manner, and educating their customers on the flexibility and capabilities of their software so customers are encouraged to continue using their services.

 

More about the role, responsibilities and opportunity at Loxo

The customer success team will:
  • Ensure an exceptional experience for our clients by understanding their goals and helping to drive their adoption of the Loxo platform.
  • Respond to customer inquiries in a timely manner.
  • Provide world-class support to clients by troubleshooting issues they run into with Loxo and solving problems quickly.
  • Act as an advocate for the client when working with internal teams at Loxo, while also understanding the greater vision of our company.
  • Collaborate with the growth and product teams by sharing client feedback that impacts the marketing and product roadmaps.
  • Professionally and confidently interact with all members of the Loxo team as well as customers and vendors.
  • Must be a passionate problem solver and thrive on delivering the very best customer experience
  • Ability to manage priorities in a high paced target oriented environment   
  • With high energy and enthusiasm, communicate positive and constructive customer feedback internally to build up the client success, growth and marketing, product and engineering teams

Check out our office in the heart of RiNo, Denver's hottest neighborhood! Loxo's growing team just moved into an awesome new office space in the Downtown Denver neighborhood of RiNo. We look forward to setting you up for success as we settle into our new home office!  We are looking for full-time team members, however with the right individual or circumstances we may be open to a part-time flexible role.  The right fit individual is more important than the how.  Apply if you are a good fit!


 
 

 

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