Granicus provides technology and services that empowers government organizations to create seamless digital experiences for the people they serve. By offering the industry's leading cloud-based solutions for communications, content management, meeting and agenda management, and digital services to over 4,000 public sector organizations, Granicus helps turn government missions into quantifiable realities. 

Granicus is seeking a Customer Success Associate to support the successful adoption of our suite of SaaS solutions, and to drive visible value aligned with our clients' business outcomes. As a CSA, you consistently provide exceptional customer service so that our clients can deliver high-quality civic and citizen experiences in our communities. You are a powerful client advocate and you desire to be a part of a collaborative, fast-paced team that focuses on providing world-class service.

What You'll Do:

• Strategically assemble and deliver product adoption content across Granicus' existing and expanding product portfolio
• Collaborate with the sales organization to expand every aspect of on-the-ground and online intelligence
• Keenly identify and document expansion opportunities in SalesForce
• Pursue and communicate new developments in the Granicus product portfolio
• Support Granicus at internal and external speaking events as a subject-matter expert of our products and respective civic and citizen knowledge pillars
• Learn and embody Granicus' mission to provide transformative customer experiences
• Keep current on relevant client topics such as program background, media reports, and agency developments

Who You Are:

• You have 2+ years of experience in a relevant field, such as an agency or software company
• You have an avid appetite for analytics and advancement driven by data 
• You have great organizational skills and an eagerness to adopt signature Granicus practices
• You enjoy relationship building with your excellent interpersonal skills
• You thrive in a lean, self-propelling, and proactive environment
• You are committed to diversity of thought and consideration of different ideas
• You are willing to travel up to 20%
• You have a BA/BS degree or equivalent

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.