Customer Solutions Team- Problem Resolutions Point at HomeAdvisor

| Greater Denver Area
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Customer Solutions Point

The Customer Solutions team needs an enthusiastic, self-motivated team member who will join the frontline of our Problem Resolution team. Problem Resolution Points field calls as they relate to poor experiences with service professionals in our network. The responsibilities for a Problem Resolution Point is to thoroughly document complaints, submit rating and reviews, and educate both homeowners and contractors on HomeAdvisor’s Problem Resolution process.


Individuals who find success in a Customer Solution’s position have strong customer service skills, experience in call de-escalation, the ability to transition between tasks effectively, and a willingness to adapt to an evolving environment.

Responsibilities: 

 Primary

  • Inbound Calls from homeowners and service professionals
  • Outbound follow-up calls on voicemails and/or emails
  • Approve or decline ratings aligned with HomeAdvisor terms and conditions
  • Document complaints and set appropriate expectations
  • Provide superior customer service to SP and homeowner client base
  • Thorough documentation of interactions

 

Requirements:

  • Excellent written and verbal communication skills
  • Proven record of handling escalated calls through active listening and empathy
  • Ability to multi task and think critically
  • Ability to proofread grammar and spelling
  • Attention to detail
  • Adaptability
  • No disciplinary plans for attendance or conduct in the last 3 months
  • Must have a conversation with your manager, and receive verbal approval prior to applying
  • This position is a Monday-Friday shift 9-5pm

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our brand new Headquarters opened in early 2019 in the trendy River North (RiNo) neighborhood of downtown Denver.

What are HomeAdvisor Perks + Benefits

HomeAdvisor Benefits Overview

HomeAdvisor's main focus is our employees. By providing flexible working hours, monthly Fun First Friday happy hours, career growth and development, paid volunteer days, non-profit donation matching and other benefits, we place our employees at the center of everything we do!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
We have an onsite gym in our RiNo building for unlimited use by our employees!
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
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