Customer Solutions Point

The Customer Solutions team needs an enthusiastic, self-motivated team member who will join the frontline of our Problem Resolution team. Problem Resolution Points field calls as they relate to poor experiences with service professionals in our network. The responsibilities for a Problem Resolution Point is to thoroughly document complaints, submit rating and reviews, and educate both homeowners and contractors on HomeAdvisor’s Problem Resolution process.

Individuals who find success in a Customer Solution’s position have strong customer service skills, experience in call de-escalation, the ability to transition between tasks effectively, and a willingness to adapt to an evolving environment.

Responsibilities: 

 Primary

• Inbound Calls from homeowners and service professionals
• Outbound follow-up calls on voicemails and/or emails
• Approve or decline ratings aligned with HomeAdvisor terms and conditions
• Document complaints and set appropriate expectations
• Provide superior customer service to SP and homeowner client base
• Thorough documentation of interactions

Requirements:

• Excellent written and verbal communication skills
• Proven record of handling escalated calls through active listening and empathy
• Ability to multi task and think critically
• Ability to proofread grammar and spelling
• Attention to detail
• Adaptability
• No disciplinary plans for attendance or conduct in the last 3 months
• Must have a conversation with your manager, and receive verbal approval prior to applying
• This position is a Monday-Friday shift 9-5pm