About us:

It's simple—we are committed to helping Service Professionals grow their business. 30 million Homeowners utilize our free service. Over 90k rated and approved Service Professionals are within our network. Every 5 seconds, another homeowner reaches out to HomeAdvisor to find a home service professional for their home maintenance, repair, or improvement project. HomeAdvisor is looking for customer service focused and sales driven individuals who want to be part of a fast paced, and fast growing company.

Customer Solutions Point

The Customer Solutions team needs an enthusiastic, self-motivated team member who will join the front line of our Problem Resolution or Ratings team. Problem Resolution Points field calls as they relate to poor experiences with service professionals in our network. The responsibilities for a Problem Resolution Point is to thoroughly document complaints, submit rating and reviews, and educate both homeowners and contractors on HomeAdvisor’s Problem Resolution process. Our Rating’s Point educates customers on the integrity of our rating platform, makes sound decisions for approving and declining ratings submitted by homeowners.

Individuals who find success in a Customer Solution’s position have strong customer service skills, experience in call de-escalation, the ability to transition between tasks effectively, and a willingness to adapt to an evolving environment.

Responsibilities:

 Primary

• Inbound Calls from homeowners and service professionals
• Outbound follow-up calls on voicemails and/or emails
• Approve or decline ratings aligned with HomeAdvisor terms and conditions
• Provide superior customer service to SP and homeowner client base
• Thorough documentation of interactions

You:

• Are outgoing, with a great personality and people skills.
• Aren't satisfied with just a base salary—you want to make money. Career money.
• Are dynamic, driven, and competitive—HomeAdvisor is the best, and we want you to be, too.
• Thrive in a high-energy, fast paced setting.
• Ability to multi-task and adapt to change

What makes HomeAdvisor a top Denver company to work for? (According to the Denver Post):

• We are an industry leader, and are backed by IAC, which is one of Fortune's Most Admired Companies, and our sister brands include Match.com, Vimeo, CollegeHumor, and Ask.com, among others.
• A full range of benefits—that start the first of the month after 90 days. Plus, not every company offers up to 26 days of paid time off a year! Opportunity for growth – where you want to go within HomeAdvisor is up to you (hint hint, all of our managers are promoted from within).
• Other great perks like free soda, dry cleaning drop-off and delivery, team potlucks, food trucks, a basketball court, game rooms (ping pong, anyone?), a bike share program, yoga, and the occasional friendly competition with some pretty awesome incentives.

Why do WE like working here? Simple – our product, what we do, and the people we work with.

Experience and Skills:

What does it take to work here?

• Proven record of handling escalated calls through active listening and empathy
• Excellent communication skills and a commitment to world class customer service.
• Familiarity with home improvement projects or contractors helpful, but not required.
• Strong working knowledge of personal computers (use of Microsoft Word and Outlook).
• Strong phone, typing or data entry skills required
• Bi-lingual skills (Spanish/English) are a plus!
• High School Diploma or GED required.
• Ability to multi task and think critically
• Ability to proofread grammar and spelling
• Attention to detail
• Adaptability
• This position is a Monday-Friday shift 9-5pm
• $16/hr

In addition, you'll need to be able to:

• Work in a fast-paced, high energy call center environment without being distracted (music played throughout the day).
• Sit or stand for an 8-hour shift.
• Hear and talk on a phone head/hand set.
• Be AWESOME
• Have FUN

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you're interested in a career with us, we'd love to talk. If you have questions about any of our roles, talk with one of our Recruiters by signing up for our next chat: http://www.abouthomeadvisor.com/talk-to-us/