Customer Service Specialist (Mobility Tech Support) at brightfin

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brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions offered natively through ServiceNow or as a SaaS platform. brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud. In addition, brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.
Partnering with enterprises and government agencies globally, brightfin provides cost savings, efficiencies, and deep insights into mobile, telecom (fixed), and cloud expenses. The company has earned a spot on the Inc. 5,000 fastest-growing companies for the last two years and was the highest-recognized technology expense management company.

We are looking for smart and motivated individuals who enjoy working in a fun, interactive, fast-paced environment and have a natural desire to solve problems and help others.

So, what is this great position all about?

  1. This position is responsible for providing mobility support & 5-star customer service to our clients. 
  2. This role is centered on professionals who can communicate effectively and can diagnose and resolve problems with confidence and who have a drive to succeed.
  3. This person would be responsible for working with network carriers, assessing technical challenges and performing basic troubleshooting.

If you are ready to join a growing company with an amazing culture, competitive salary, incredible benefits and the opportunity to grow your career, apply now!

Responsibilities:

  • Answering 20 - 30 calls per day
  • Communicating with customers through various channels (phone, live chat, tickets submitted in our online portal)
  • Completing customer submitted tickets in a timely manner in our cloud-based mobility software
  • Personal ownership of calls from start to resolution
  • Contribute positively to company goals by meeting and exceeding department timelines
  • Acting with a consultative approach towards end-users and network carriers
  • Completing side-work and training programs and providing accurate feedback
  • Ensure customer satisfaction and provide professional customer support

Skills and Qualifications:

  • Must be confident on the phone and maintain a positive attitude with clients and co-workers.
  • Must have at least 1 year of customer service experience in an interactive and fast paced environment.
  • Call center experience is a bonus!
  • Great communication skills
  • Eager to help solve problems
  • Organized and punctual in all tasks
  • Moderate computer skills and typing ability
  • Interest in technology and mobility (cell phones, tablets, and computers)
  • High school diploma or equivalent required

Compensation and Benefits:

  • brightfin offers a comprehensive health, dental and vision benefits package.
  • Paid time off. We strongly believe in work life balance and taking time for yourself.
  • 401K with employer match
  • Compensation starting at $18/hour

brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Our office is located on prime real estate, right next to Top Golf in Centennial. The office is easily accessible via RTD bus and rail transit system.

An Insider's view of brightfin

How would you describe the company’s work-life balance?

brightfin has a Work Your Way philosophy, we are a performance-based organization that values & trusts employees and their decisions. This philosophy is aligned to the belief that employees are professionals & should have flexibility to take personal responsibility for getting the work done and also for taking time off away from work to refresh.

Jenn Beck

Human Resources Manager (US & EMEA)

How has your career grown since starting at the company?

I've learned that growth is a mentality that creates success. Out of college, I started in an entry-level position and quickly rose to Corporate Trainer because brightfin provides one-on-one mentoring that empowers a growth mentality. I'm proud to represent an organization that creates opportunities for anyone willing to try.

Angie Cromwell

Sr. Manager of Enablement

What are brightfin Perks + Benefits

Culture
Volunteer in local community
We believe success requires a holistic approach. Shared success creates thriving communities and so we give back our time and donations to help those in need and support causes we are passionate about
Partners with Nonprofits
We partner with Non Profits such as Susan G. Komen, Habitat for Humanity, Rite of Passage, 4 Paws 4 Life, Project Angel Heart, Matthew Shepard Foundation and more!
Friends outside of work
Intracompany committees
Open door policy
Group brainstorming sessions
Diversity
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Disability Insurance
Dental Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Vision Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Health Insurance Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Life Insurance
Wellness Programs
Our wellness programs focus on the holistic elements that create a healthy body and mind. Alex Hart, our Wellness Coordinator, works with individuals and groups for personal coaching and fun events.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Our 401(k) offers participants a simple way to save and easy to use wealth management tools with a broad range of plan design options from auto-enrollment to discretionary employer contributions.
Performance Bonus
Whether it be SPIFFs, paid vacations, or end-of-the-year bonuses, we believe in celebrating wins, so our performance bonus reflects that philosophy.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
We strongly believe in work life balance. Our vacation policy includes two weeks paid time off for all employees and up to four weeks for tenured employees of five years or longer.
Paid Holidays
We offer paid time off for all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Our casual dress code and open environment create a comfortable, thriving community. On dress down Fridays, employees have the opportunity to wear sweats for a small donation to our Giving Back fund.
Fitness Subsidies
We provide a 24-Hour Fitness gym membership for all employees who choose to partake, as well as personal training with our Health and Wellness Coordinator.
Professional Development Benefits
Job Training & Conferences
Our training programs are designed to empower each of our people with the tools they need to succeed both professionally and personally. Each of our employees get to help shape the path of their role.
Lunch and learns
Cross functional training encouraged
Promote from within