Overview

Four Winds Interactive seeks a Customer Service Specialist I to work with the Customer Success Team. This position will build internal and external relationships, ensure customers are successful in understanding and using FWI products and services by answering questions of varied complexity, providing training, and directing to appropriate documentation. The Customer Service Specialist position is not a management position.

The compensation package will be aligned to each candidates experience and qualifications. All applicants must be authorized to work in the United States.

Responsibilities

• Work closely with Operations and Sales to support the end-customer
• Manage a queue of customer service cases
• Provide training on FWI software, products, and services
• Accurately log all customer interactions
• Maintains transparency and integrity with customers and internal teams
• Be a continuous learner
• Partner with other internal teams to ensure customer satisfaction
• Other duties as assigned

Qualifications

Education & Experience:

• Associates Degree or equivalent experience
• 0 -2 years relevant experience

Required Knowledge, Skills and Abilities:

• Proven ability to learn new software quickly for supporting end users.
• Excellent communication skills, both written and verbal.
• Highly organized with the ability to quickly reprioritize tasks.
• Proficiency with MS Office
• Experience using web-based conferencing software to provide remote support.  

Desired Skills Knowledge, Skills and Abilities:

• Experience working in a business to business software environment.