Customer Service Representative at Funding Circle

| Greater Denver Area
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Customer Service Representative

Are you quick to build customer relationships and passionate about helping small businesses? Our Servicing, Collections, and Recovery team is seeking a fast learning & hard working Customer Service Representative. You will be joining a rapidly growing team and you will have unmatched opportunity to build your career.

 

Birds-eye view of the role:

  • Monitor and respond to customer service correspondence in a timely manner.
  • Properly route, prioritize, and respond to escalated requests as they are received.
  • Daily tracking of borrower inquires to ensure a high level of customer satisfaction.
  • Acts as liaison between servicers and internal Funding Circle stakeholders.
  • Work closely with external servicing vendor on performance analysis and reporting.
  • Perform daily operations regarding loan disbursements and lien terminations.
  • Daily, weekly, monthly reporting as needed.
  • Attend bi-weekly meetings with servicing vendor to discuss updates and policy changes.
  • Maintains and updates internal policy and procedure documents.
  • Help align FC operational processes with current and future sub-servicers.
  • Ad hoc projects as needed.

 

Our ideal teammate has:

  • Excellent Excel skills (pivot tables, V-look up, etc.)
  • Very strong organizational and time management skills
  • Attention to detail
  • Superior communication skills, written and verbal
  • Persistent desire to learn
  • Positive outlook and demeanor
  • Ability to adapt to a changing role as the department grows

 

Bonus Points for:

  • Work experience in a financial and/or financial customer service capacity
  • Knowledge of FDCPA, UCC filings and understanding of commercial collections


 

Why Join Us?

Happy employees are productive employees, that’s why we offer a hearty benefits package. From learning and development and commuter stipends, to a competitive salary, equity, and health benefits, we’ve got you covered! That being said, have you heard about what we're doing?! Our mission is what really motivates us to come to work each day:

  • We support small business, the engine of economic growth.
  • We help facilitate higher yields for investors and lower interest rates for borrowers.
  • We can fund loans extremely quickly, all online!
  • We have a clear competitive advantage globally in areas like domain expertise and regulatory processes

To learn more about our work environment, culture, and perks, visit:

 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Funding Circle provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal or local law. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • PythonLanguages
    • RLanguages
    • ClojureLanguages
    • jQueryLibraries
    • KafkaLibraries
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Located in the economic powerhouse Central Business District. Easy access to all area RTD Light Rails, entertainment, and fine dining to food trucks.

An Insider's view of Funding Circle

What’s the vibe like in the office?

What attracted me to Funding Circle was more than creating a better funding solution for small businesses. It was the people I would get to work with and the value alignment I was looking for. A company that lives it's values through every decision and interaction is what I believe creates success. It's exciting to see that in action every day.

Jen

Sales Manager

What's the biggest problem your team is solving?

The biggest problem my team is facing is keeping up with the pace of change in the lending world due to the hardships caused by Covid-19. Through constant collaboration with internal business partners and diligent accounting we're able to overcome the obstacles of the current climate and maintain high service levels for investors and borrowers.

Johnathan

Financial Operations Reconciliations Analyst

How has your career grown since starting at the company?

Since joining Funding Circle I’ve grown through four positions in about three years. They constantly give me the opportunity to learn and grow in my current role, but also allow me to explore parts of the business I might be interested in joining.

Kimmy

Compliance Monitoring Associate

What is your vision for the company?

Our culture and values drive our passion to do more to help our customers and local communities by providing financing to create and expand new and existing businesses while adding to job growth. Our vision is to create over one million jobs in the countries we currently service and eventually expanding that access to capital to other countries.

Alvaro

Head of US Servicing, Collections & Recoveries

How does the company support your career growth?

I joined Funding Circle because I believe in its mission of building a better financial world. It was important to me to find a company where I can grow in all aspects of my life.
Working here I can get the tools necessary and learn from the best in the business to fulfill my career achievements while helping small businesses.

Julio

Loan Operations Analyst

What are Funding Circle Perks + Benefits

Funding Circle Benefits Overview

Competitive salary and true ownership in the business through company equity plan

Unlimited vacation and flexible working hours

Full health benefits insurance package, 401(k), and subsidized gym membership

Fully-stocked kitchens with free drinks and snacks

Regular social events, team bondings, employee-lead volunteer days, and club activities (such as [email protected], Running Club, Wine Club, and more)

Opportunities to learn, develop, and grow your career through global programs, team/functional training, and $300 annual flexible personal development benefit

Within walking distance of public transit

Culture
Volunteer in local community
Eat lunch together
Intracompany committees
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Team workouts
In office Yoga every Wednesday!
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Catered lunch once per week from ClusterTruck
Game Room
Our game room includes Ping Pong, Shuffle Board, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted every Thursday and for many special occasions.
Parking
We offer employees a parking subsidy.
Recreational Clubs
Relocation Assistance
Relocation available for some key roles.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program.
Customized development tracks
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