Do you have a background in IT consumer support? Do you want to be responsible for delivering extraordinary customer service whilst traveling the world? Are you looking for a rapidly growing company to take your career to the next level? Tek Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations. Due to expansion, we are hiring a global head of consumer support.

With a background in IT support and extensive consumer experience, you will monitor, grow and lead the overall performance and targets of your staff. As part of our management team, you will have a demonstrable experience leading a support team of at least 500 global team members. You will have complete control to deliver exception customer support 24/7 worldwide to one of the largest branded electronic gaming companies. As this is a global role you may be based anywhere in the world, but you will be required to travel to key locations, including Vietnam and Bulgaria.

What we’re looking for

Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support. You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience. Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills as full training is provided.

Duties and responsibilities

• First point of contact with the customer to support their query
• Compile and analyze customer requirements to give the best advice and resolve their query
• Take, own and close the customer support requests as assigned, seeking support where required
• Fully document every query, including all resolution steps to ensure documentation best practices
• Protect confidential and sensitive information and materials
• Collaborate with other team members to provide high quality support

Skills and Competences

• Customer service experience– A thorough knowledge of how to delight customers.
• Strong relationship management– A collaborative nature and the ability to act as a technical advisor to customers wishing to upgrade
• Clear communicator– Clear, concise and persuasive communication style adapted for multiple audiences, alongside proactive listening skills

Why Tek Experts?

We at Tek Experts, believe in our team and we want you to be part of us. That means we provide ongoing support for your development and give you exposure to the newest technologies and working environments. We’re a modern, challenging and fast growing, business because of the success of our people. They are smart, curious, client-oriented and results-driven.
 

My Career. My Future. My Tek Experts.

Tek Experts is an equal opportunity employer. We do not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.