Customer Service Advocate (Open to Remote)

| Remote
Company Description

Daxko’s mission is to power health and wellness throughout the world. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve. 

Job Description

Do you know what it takes to deliver a WOW customer experience? Are you passionate about Customer Service? Daxko's Customer Service Team is looking for a WOW-provider to support its software and engagement solutions. We need someone with personality and versatility that can take initiative, manage team projects, build rapport, and build lasting client relationships. Think you're up to the task?

NOTE: This position will provide support for one or more of our many products - Daxko Operations, CSI Spectrum, Zen Planner, or Club Automation. This position is open to work remotely. 

The Customer Service Advocate is responsible for acting as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The Customer Service Advocate reports to the Customer Service Team Lead.

Essential Duties/Responsibilities:

  • Answer product questions and explain technical concepts to a non-technical audience via email, phone, and live chat
  • Help customers better utilize our software by providing best practice consulting and product training
  • Investigate and diagnose system issues via research and testing
  • Effectively communicate with staff at all levels in an organization
  • Remain current on and adhere to updated policies and standard operating procedures
  • Take initiative and act innovatively to help our customers and Daxko succeed
  • Meet weekly, monthly, and quarterly call and case goals
  • Participate in and/or lead team trainings and professional development opportunities in order to become a product expert

Qualifications

Note: This position is Entry Level.

Required Skills/Abilities:

  • Strong interpersonal and communication skills
  • Strong computer and multi-tasking skills
  • Create, build, and maintain relationships and rapport with clients
  • Identify complex problems and information to develop and evaluate options and implement solutions
  • Ability to work comfortably in a fast-paced, high-volume call center environment
  • Ability to handle stressful situations or dissatisfied customers
  • Train and teach others how to use product(s)
  • Availability to work shifts ranging as early as 7am CST to as late as 7pm CST (M-F), with periodic on-call time. Note: each weekday shift will be an 8 hour shift with a 1 hour lunch break.

Required Education and Experience:

  • High school diploma or equivalent

Preferred Education and Experience:

  • Bachelor’s degree
  • 1+ years of relevant experience
    • Customer Service Experience
    • Technical, help-desk, or support experience
    • Experience using a CRM software, such as Salesforce

Additional Information

Our company, with a culture of collaboration, action, and entrepreneurship, has a well-deserved reputation of providing “career defining” opportunities for team members willing to pursue them.
With a high value placed on taking care of our customers and our team members, we have frequently been recognized locally and nationally as best workplaces.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:

  • Flexible paid time off 
  • Affordable health insurance options
  • 8 paid holidays + 1 floating holiday
  • Monthly fitness reimbursement
  • 401(k) matching
  • Casual work environment
  • Plenty of free food and caffeine

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • BootstrapLibraries
    • webpackLibraries
    • SpringFrameworks
    • Spring BootFrameworks
    • Microsoft SQL ServerDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubSpotEmail
    • HubSpotLead Gen

Location

You can find us on the hundreds of miles of nearby trails or enjoying lunch from one of the many fast-casual favorites on the lawn at Civic Green Park

What are Zen Planner Perks + Benefits

Zen Planner Benefits Overview

Zen Planner has been recognized for providing team members with competitive benefits that celebrate its culture, promote health & wellness, and help team members achieve their goals. We power health and wellness throughout the world!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Zen Planner has a culture committee that manages our fun office events from things like ice cream test tasting to our holiday parties.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Unconscious bias training
Implicit Bias Training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Zen Planner's Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions of up to $2,700 annually.
Disability Insurance
Company-paid long and short-term disability insurance provides 60% of your pre-disability earnings up to certain limits.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Zen Planner provides a wealthy health insurance plan through BCBS with options for PPO and HDHP. Company contributes to the cost of both plans for all levels of coverage.
Life Insurance
Zen Planner provides company-paid life insurance policies for $100,000 to all full-time team members.
Wellness Programs
Onsite Gym
Team workouts
The Zen Planner team gets together for group workouts, yoga and meditation sessions led by our certified team instructors at our on-site fitness/yoga studio.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Zen Planner's 401(k) retirement plan matches 50% of an employees contributions up to 7% of their annual base salary.
Company Equity
Company equity is available for some Senior Leadership positions.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Up to 8 weeks of recovery leave at 100% of base pay to birth mothers. Up to 2 weeks of bonding time at 100% pay to new parents (including birth mothers) - adoption/surrogacy included.
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Zen Planner offers flexible PTO with no accrual necessary.
Paid Volunteer Time
Sabbatical
Zen Planner offers full-time team members a 4-week paid sabbatical leave for every 5 years of service from the date of full-time hire.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Zen Planner employees share in a free team lunch on Friday.
Game Room
Stocked Kitchen
Zen Planner has a stocked kitchen with healthy snacks, fruit, and organic coffee.
Some Meals Provided
Free weekly Friday lunches allow us to eat and hang out together. We also pass around the Kettlebell Award, a weekly peer-nominated recognition for doing great work.
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
In an effort to promote team-member health and wellness, Zen Planner provides a monthly fitness reimbursement of up to $100 to all team members. All fitness facilities are eligible.
Professional Development Benefits
Cross functional training encouraged
Promote from within
Time allotted for learning
Zen Planner sets aside time for growth and learning, connecting our team members to the tools to drive their career, both in technical function and leadership development.
Online course subscriptions available

Additional Perks + Benefits

Some of our favorite perks we enjoy include a dog-friendly office stocked with tons of free healthy snacks and organic coffee, a $100 monthly fitness reimbursement, free weekly lunches on Fridays, impact days where we volunteer for special projects in the community twice annually, and a paid 4-week paid sabbatical leave after 5 years of service, plus more!

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