Church Community Builder is a company with a purpose - We help churches grow disciples. We do that by creating world-class software and partnering with churches to engage people and make an impact on the world. With over 16 years in the industry, Church Community Builder is a trusted partner to over 4,000 churches and growing.

Our culture is professionally casual, where we all work hard and play hard together. You will serve alongside some of the best teammates in the industry who exhibit integrity, respect, and fun. We value our culture and our relationships and provide unique opportunities like staff retreats, company meals, and weekly Q&A session with the CEO to develop a close-knit team atmosphere. We look for people who love solving problems, love to engage in possibilities, and are hungry for results. If you have these qualities and are passionate about changing the world, we'd love to meet you!

The purpose of the Customer Self-Service Team Lead is to ensure our customers’ deep and successful utilization of the software - in order to help churches grow disciples.

Responsibilities:

As the Customer Self-Service Team Lead, you will be responsible for providing leadership to your team and managing renewal strategies and goals.

You will direct the customer renewals process by implementing renewal strategies and monitoring customer health indicators, company level profitability, renewal dollars retained, and number of churches retained.

You will have a focus on staff development and provide weekly one on ones, manage associate evaluations, and co-create development plans.

You will elicit customer feedback and look for innovation opportunities that produce customer and associate results.

What you will bring:

• Strong command of the English language, both written and verbal, with the ability to translate technical material into relatable, easy to implement format
• Three years implementation or consulting experience with SaaS organization
• Ministry strategy and best practice experience in a church setting, and prior experience with the Church Community Builder software
• Three plus years supervisory experience

What you'll get:

• Comprehensive health insurance
• Vision and dental insurance
• 401K matching
• Profit Sharing
• Paid Time Off
• Company-paid staff retreats
• In-house workout facility
• Twice a month All Staff breakfasts or lunches
• James 1:27 - up to 5 consecutive paid days to serve widows, orphans or vulnerable single parent homes

Physical Demands and Work Environment

FLSA: Exempt

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Physical Demands and Work Environment

Travel may be required, up to 20%.

The physical demands described here are representative of those which must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the associate is regularly required to stand or sit, reach, bend, and move about the facility. Facility is normal office environment with variation of temperature and lighting.