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Spectrum
The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
Denver, CO
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Customer Security Specialist - Network Operations at Spectrum (Greater Denver Area, CO)

| Greater Denver Area
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** This position is eligible to work in a hybrid work model (combination of in-office and remote days). **
JOB SCOPE
Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision.
DUTIES AND RESPONSIBILITIES
  • Responsible for responding to abuse complaints against customers; perform security and customer support services under general supervision.
  • Handle occasional outgoing security related customer service calls.
  • Review security violation reports and investigates possible security exceptions, updates, and maintains and documents security controls.
  • Occasionally educate customers about threats, remediation, countermeasures, and network hardening along with discussions about AUP and copyright violations.
  • Enforces security policies and procedures by administering and monitoring security profiles, reviews security exceptions, updates, and documents security controls.
  • Ensure consistent treatment of customers accused of violating Charter's Acceptable Usage Policy (AUP) regarding high speed data customer services.
  • Assist in resolving security incidents and concerns.
  • Conduct Malware awareness outreach campaigns.
  • Other duties as assigned by the manager.
BASIC / MINIMUM QUALIFICATIONS
  • Bachelor's degree in Computer Science, Engineering or related field, and / or equivalent work experience.
  • Minimum of one (1) year of experience in a Client service / support environment.
  • Minimum of one (1) year of experience in Technical support area.
  • Must be able to work shift: Tuesday thru Saturday: 12:00PM to 9:00PM
ADDITIONAL JOB QUALIFICATIONS
  • Customer service oriented with the ability to provide a high level of service and support to our customer base.
  • Familiar with developing/maintaining security policies, procedures, and incident response activities.
  • Knowledge of current and emerging security threats and vulnerabilities.
  • Familiar with control types and methods.
  • Able to produce metrics reports on security initiatives.
  • Multi-tasking while managing time effectively, and work in a team environment, sharing workloads and responsibilities

#LI-AK ISE350-APO 309832 309832BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a salary range of $41,600.00 to $65,100.00. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
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Where we are

Denver, CO

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An Insider's view of Spectrum

How does your team reward individual success?

Building a culture of success is critical to our companies business success. We have numerous programs that allow peers and leaders to recognize individuals for their contributions. Our Spark allows you to earn points that can be used to purchase gift cards and items from your favorite merchant.

Mary

GVP, Network Security Operations

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