Mersive is seeking the perfect candidate to fill the role of Customer Reporting Coordinator. The successful candidate will have proven reliability, great attention to detail and possibly some internal sales support experience, as well as outstanding communications skills, a positive ‘can-do’ attitude and a willingness to accept ownership for a diverse range of duties including but not limited to:

Main Roles and Responsibilities:

• Complete Ownership of the customer maintenance program:

o Monthly status reporting to the sales team

o Regular tracking of Co-Term opportunities

o Ad hoc customer deployment reports as requested by the team

o Auditing data sets for discrepancies and adding past data to Salesforce

o Working with the sales team to create more granular reporting

• General sales analytics, data and reporting. Assist with compiling and reviewing various monthly, daily or weekly reports.  Work with the team on updating and organizing various shared data sheets.
• Receive and Process orders and product activations as needed   
• Assist with shipping, invoicing or licensing as needed
• Other Duties and Responsibilities. This really is a start-up – you can never guess what you’ll be working on – projects come up and we need people that can take on anything.
• Reports to Operations Manager

Required Qualifications/Experience:

• Strong attention to detail
• Strong Microsoft Office skills including Outlook and Excel
• Experience with Salesforce or other CRM management systems
• Familiarity with data sets and marrying information between systems
• Ability to communicate effectively and respectfully in a team setting
• Ability to work independently with minimal supervision balanced with willingness to follow specific direction when required
• Ability to remain positive and upbeat while dealing with reporting deadlines, especially round month-end.
• Ability to keep great accuracy while managing data sets or processing routine and repetitive orders
• Must pass a thorough security background check

Desired Qualifications/Experience:

• Bachelor’s Degree in business related field preferred – but not required