This position ensures that customers are not negatively impacted by changes to our software platform.  The work involves executing test plans against upcoming releases, documenting any issues discovered, and communicating those issues to the Software Development team.

Key Performance Indicators

1. Become an expert in the correct behavior of our video and reporting features
2. Demonstrate ability to identify negative changes in behavior and functionality in our software platform
3. Demonstrate ability to document and communicate problems discovered

Core Functions

• Execute structured test plans on a daily basis and document/report any problems
• Incorporate new functionality into the test plans as the software evolves
• Optimize the testing to improve quality and reduce cost

• Other duties and responsibilities as assigned

Winning Behaviors, Competencies, and Skills

• Excellent communication skills (verbal and written)

• • Analytical mind - you look for patterns, things that stand out, etc.

• Flexibility to work occasional overtime if required

• Professional

• Reliable and dependable

• Strong computer skills
• Experience with internet technologies like web browsers

Experience

Education:

• Bachelor’s degree, preferably in IT field

Work Experience:

• 1-2+ years experience providing technical help desk support to customers using web based applications (or similar problem-solving experience)