Customer Facing Technologist - Microsoft 365 at Druva

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Customer Facing Technologist - Microsoft 365

Location: None Specified

Type of Employee: FTE - Customer Facing Technologist


Druva delivers data protection and management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; delivering globally accessible, infinitely scalable and completely autonomous enterprise data resiliency. Customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management. Druva’s patented cloud architecture transforms backup data into an asset, making it more open and accessible so customers can streamline governance, improve cyber resiliency, and gain critical insights to uncover opportunities and expedite decision making.


Druva has raised over $350m in venture capital, is trusted by over 4,000 global organizations and protects over 200 PB of data.


Summary:

The customer facing technologist for Microsoft 365 will connect customers, partners, customer success, and product teams around Druva’s solution for Microsoft 365 protection. This technologist will have a deep understanding of Microsoft 365 including OneDrive, Exchange Online, SharePoint Online, and Teams. They should also be able to understand the layers customers build on M365 - e.g. using PowerBI. They will also be able to guide customers through solving their challenges using the Druva solution, as well as identifying key features that need to be added to Druva’s products. A successful customer facing technologist will act as a connector between all parts of the organization and our customers. This role reports directly to the CTO. 


Responsibilities:

  • Help enterprise customers understand, deploy, and manage their evolving M365 environment with Druva
  • Identify key customer requirements and influence the product team to add them to the roadmap
  • Train members of the Druva field about the M365 solution - best practices, guides, etc.
  • Identify key trends in M365 and work with product and Druva Labs to trigger product or Labs projects

Qualifications:

  • Required: BA in Technical Field 
  • Required: 5+ years of experience working with enterprise customers
  • Required: 3+ years of experience with Microsoft365
  • Preferred: Familiarity with data protection, security, compliance
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • SqlLanguages
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • SmartsheetManagement
    • WrikeManagement
    • SalesforceCRM
    • salesloftLead Gen

Location

We are Downtown Denver with easy access to transportation and walking distance from neighborhoods like Cap Hill, Golden Triangle, Lodo, Uptown & more.

What are Druva Perks + Benefits

Druva Benefits Overview

Benefits include competive compensation, comprehensive medical, vision and dental, unlimited PTO, 10 paid Hollidays, 401k matching program, and stock options. Some perks include daily catered lunches, weekly happy hours, casual dress code and volunteer opportunities.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Happy Hours
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Paid industry certifications
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