Customer Experience Specialist- Banking

| Greater Denver Area

How you'll make an impact
The role of the Customer Experience Specialist - Deliver exceptional customer support to facilitate the establishment of bank feeds, activate feeds via the Bank Feed Manager, follow-up banking queries and pursue the establishment of bank feeds with other banks,financial institutions, or third parties.
 
Of course, this position description is just a guide - you'll be expected to be flexible and perform any other duties as reasonably required of you by your Manager and this position description is likely to evolve and develop over time.
Success looks like

  • Timely establishment of bank feeds
  • Timely, accurate and helpful responses to customer support banking requests and queries

What you'll do

  • Delight customers!
  • Facilitate the establishment of bank feeds by providing solutions for customers
  • Activate bank feeds and check the arrival of bank feeds using internal tools and processes
  • Assist in the review, classification and prioritization of customer support bank feed requests
  • Where assigned an issue, respond to the customer by email or phone, within our targeted initial response times, to either resolve the issue or request further information/clarification regarding the issue
  • Maintain a high quality of written communication in an agreed style and format.
  • Where necessary, consult with the technical and/or product team members for their input in diagnosing and providing the customer with a resolution to the issue
  • Where appropriate arrange to telephone the customer or assign the issue to the Banking Team Leader to call and expedite the diagnosis and resolution of critical issues.
  • Attend and assist with training sessions on in-house software applications and selected areas of the Xero accounting application

What you'll bring with you

  • Excellent oral and written communication
  • Some banking (teller) and/or spreadsheet skills desired
  • Diligence and commitment to following through and resolving problems
  • Initiative and ability to self-manage, flexibility
  • Confidence with technology, google apps and some experience with other small business accounting systems
  • Ability to build effective relationships

This is a non-exempt, full time role in Denver, CO. You must also be able to start on May 21, 2018.
It's time to introduce yourself

Now that we've caught your attention, it's time to catch ours. Please apply if you:
Love doing #beautiful work – contribute to a beautiful experience for our customers.
Show your passion for the #human side of software development through cultivating a deep understanding of the needs and aspirations small business owners.
Seek the #challenge of complex technical problems, crazy-smart collaborators and a fast-paced work environment.
#Champion creative development by bringing a unique point of view while inspiring impeccable work from others.
Take #ownership by driving meaningful change and delivering results with passion and purpose.
Xero is an Equal Opportunity Employer.

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Location

7100 E Belleview Ave, Denver, CO 80111
7100 E Belleview Ave, Denver, CO 80111

Insider's spotlight

What’s the vibe like in the office?

The vibe is that of a coffee driven, people centric, work-hard-stay-true tech business. The humans I interact with daily are passionate and kind, and the leaders are strong and clear. Slap a few dad jokes and a bit of kiwi humor in there, and there you have it.

Ryan

US Customer Experience Team Leader

How does the company support your career growth?

One of Xero's values is being #Human, internally and externally. Xero puts the people before the product. Meaning, they encourage employees to ask more questions and speak up to move forward. I feel comfortable that I will continue to grow in my career being apart of more than just a product.

Dori

SMB Market Development Manager

What are Xero Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
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