Do you have a natural tendency to build trusted relationships through empathy, enthusiasm, incredible listening skills, and a genuine desire to solve people’s problems? Are you known by your customers for your fantastic software troubleshooting skills and helping them use their software efficiently and effectively?  Are you process-minded and focused on continuous improvement? Do you love technology, and get excited by the impact it can make on a business? And do you want to directly contribute to the growth and success of a thriving organization?

If so, and you’d like to make a long-term home in a company that really cares about both employees and customers, you may be a great fit to serve our customer base as Software Support / Customer Experience Representative.

The Receptionist, located in the RiNo district in Denver, CO, is the industry-leading, cloud-based Visitor Management Solution (VMS) that automates visitor check-in and helps reduce the chaos of the modern front office. Companies around the world trust our efficient, secure solution to create a great first impression and connect employees with their visitors. The Receptionist for iPad is in use in more than 3,000 locations in 35 countries around the globe, including with companies such as Yahoo, ADP, TripAdvisor, and Sphero.

What you can expect from us:

• A commitment to professional development and support of your growth.
• An opportunity to make a deep impact and fully contribute to the growth of our organization.
• Hard work, humanity, fun, and laughter. We are a small, passionate, driven, and highly collaborative team that is fully invested in the success of our company, and values contributions from each team member. No gossip. No BS. No buzzwords.
• Flexible hours from a combination of work environments including work-from-home in addition to a premier co-working space (Industry Denver), with outstanding amenities (e.g., recreation, cafe, networking, etc.). We track accomplishments and contributions – not hours in the office or number of vacation days taken.
• Competitive compensation package including unlimited PTO; conference, technology, and travel stipends; and excellent coverage for health, dental, and vision.
• Free lunches and a robust “snack vault.” We don’t want anyone to be hungry.

What we’ll expect from you and what you'll be doing:

• Using your master-level prioritization skills, fantastic attention to detail, tech savvy, and the ability to thrive in a fast-paced, ever-changing environment to respond to customer inquiries, provide onboarding assistance via phone, chat and email, and conduct light billing interactions.
• Shipping hardware, maintaining inventory, and sending follow-up communications for orders.
• Leveraging your passion for wowing customers and giving them an awesome experience to serve as a champion for them and represent their voice in everything you do.
• Using your self-motivation and desire to make a valuable contribution to autonomously maintain expert product knowledge, update knowledge base articles with new feature information, advocate for new feature requests based on customer input, and help mold Radical Support and the Voice of The Receptionist.
• Naturally building trusted relationships through empathy, enthusiasm, positivity, incredible listening skills, and a genuine love/desire to help creatively solve people’s problems.
• Demonstrating your alignment with our core values that is the FABRIC of everything we do: fun, authenticity, boldness (comfort in learning from mistakes), respectfulness, innovation, and collaboration.
• Laughing daily

Requirements:

• Minimum of 2 years’ experience providing exceptional support to customers for a growing company in a software supportive role
• Experience in a B2B SaaS start-up a plus.
• Typing speed of 50-80 wpm with excellent accuracy
• Authorization to work in the U.S.
• Physical requirements necessary to perform the duties of the job: Ability to lift up to 40 pounds.
• Demonstrated experience working with tools similar to Hubspot, Salesforce, Intercom or live chat communications preferred
• Confidence speaking with customers, via phone, chat, and email.
• Some college coursework or relevant certifications. Bachelor’s degree (especially with a marketing, business, or communications emphasis) preferred, but not required.

The Receptionist is an equal opportunity employer and value diversity at our company. We do not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.