Customer Experience Representative

| Greater Denver Area
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Brandfolder is seeking an ambitious and energetic Customer Experience Representative, responsible for supporting Brandfolder’s customer base and helping to ensure our success in the Brand Asset Management marketplace. This is a mid to entry level technology support position, designed to allow a talented and motivated individual to start a promising career in a Software-as-a-Service (SaaS) leading DAM solution.

WHAT YOU'LL DO

  • Gain an in-depth understanding of Brandfolder and become a DAM Industry expert
  • Respond to all inbound inquiries via email support and live chat
  • Record and document all activity in Brandfolder’s CRM, Salesforce.com
  • Serve as a dedicated contact for Brandfolder’s key accounts and strategic partnerships
  • Manage and grow Brandfolder’s existing customer base
  • Promote engagement and adoption among all users of the platform

WHAT YOU'LL NEED

  • Willingness and desire to learn new skills and build a career in software
  • Strong written and verbal communication skills.
  • Demonstrated ability to create strong, long lasting relationships with customers
  • Experience efficiently managing and prioritizing tasks
  • Ability to create upsells and new opportunities from existing accounts

BONUS POINTS FOR

  • Experience or passion for B2B software, DAM, or ECM
  • Customer Success experience
  • Salesforce.com experience

BRANDFOLDER PERKS

  • Exposure to the world’s most powerful brands
  • Generous paid time off
  • Medical and dental insurance, 100% paid by Brandfolder
  • Great office location in RiNo, bike and light rail friendly
  • Company events and happy hours
  • Dog-friendly office

ABOUT BRANDFOLDER

Headquartered in Denver’s RiNo neighborhood, Brandfolder is the world’s most powerfully simple Digital Asset Management platform for storing, sharing, and showcasing your brand. Our clients include Under Armour, Slack, New Belgium, and Giant Bicycles.

Brandfolder is an equal opportunity employer; we are focused on creating an inclusive environment and believe that diversity of all types is essential to our success. We encourage all to apply, and will choose you on the basis of qualifications and merit.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • PostgreSQLDatabases
    • BigQueryDatabases
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • InDesignDesign
    • ProcreateDesign
    • AsanaManagement
    • TrelloManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

We are located in the Zeppelin Station building in the heart of RiNo. The light rail is right next door and we are surrounded by bars and restaurants.

An Insider's view of Brandfolder by Smartsheet

What’s the vibe like in the office?

The vibe at Brandfolder is unique. With the casual environment the atmosphere is relaxed, but don’t let that fool you. Brandfolder folks work hard and are passionate about the company and seeing it grow. With an awesome office located in the heart of RiNo, city and mountain views surrounding, Brandfolder is a phenomenal place to come to work!

Caitlin

Account Executive

What projects are you most excited about?

The constant adventure we are on in regards to customer data. Of course exposing data to the end user is always helpful but how you present that in a super meaningful way is another. The DAM (digital asset management) world is constantly growing and the platform is defined in a large part by how customers are shaping the need.

Chelsea

Technical CX Manager

How does the company support your career growth?

At Brandfolder I’ve always felt that my career growth has been of substantial importance to the company. Being my first position out of college, I’ve had a lot to prove. I may be young but I’ve never felt that as a limitation here at Brandfolder. I’ve always been supported and encouraged to reach for what’s next.

James

Customer Success Manager

How do you empower your team to be more creative?

We believe in creating highly collaborative and empowered environment. Allowing team members to be involved in everything from product requirements, user experience, and technical decisions allows us to create great features for our clients. This enables each of our team members unique backgrounds to contribute to the overall design.

Jim

Head of Product

What are some things you learned at the company?

The importance of defining and executing on a feature's MVP (Minimal Viable Product)! We produce quality features efficiently because we don't waste time coding unnecessary pieces and we iterate quickly. With the completed MVP, I can work with the product and design crews to iterate and converge on the best, best, beautiful, final feature.

Anders

Front End Engineer

What are Brandfolder by Smartsheet Perks + Benefits

Culture
Volunteer in local community
Quarterly team-driven volunteer activities
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental insurance
Vision insurance
Health insurance
Financial & Retirement
401(K)
Company equity
Performance bonus
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Office Perks
Company-sponsored outings
Brandfolder hosts company outings Monthly.
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Super dog friendly office
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program

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