Customer Experience Manager at Church Community Builder

| Colorado Springs
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Church Community Builder is a company with a purpose - We help churches grow disciples. We do that by creating world-class software and partnering with churches to engage people and make an impact on the world. With over 16 years in the industry, Church Community Builder is a trusted partner to over 4,000 churches and growing.

Our culture is professionally casual, where we all work hard and play hard together. You will serve alongside some of the best teammates in the industry who exhibit integrity, respect, and fun. We value our culture and our relationships and provide unique opportunities like staff retreats, company meals, and weekly Q&A session with the CEO to develop a close-knit team atmosphere. We look for people who love solving problems, love to engage in possibilities, and are hungry for results. If you have these qualities and are passionate about changing the world, we'd love to meet you!

The purpose of the Customer Experience Manager is to ensure our customers' successful utilization of our products and provide exceptional team leadership that promotes church discipleship growth. 

Responsibilities:

  • Development of innovative and successful customer-focused educational strategies and programs that increase our sales and customer retention results
  • Develop and lead customer communication strategies that increase customer retention, software adoption, and utilization
  • Develop, analyze, execute, and maintain customer retention and churn forecasts
  • Lead a team to meet and exceed organizational, team, and individual goals while meeting financial and spending budgets
  • Effectively demonstrate and communicate organizational values, philosophies, objectives, and direction to team members in order to continue to grow our associates' career development and organizational objectives
  • Develop and implement the use of exceptional forecasting/reporting, representing the customer voice to marketing, sales, and product strategy

What you will bring:

  • BA/BS in an applicable field. MBA preferred. Five plus years Senior Account Manager experience, with a medium or large company in a team or functional leadership position, or equivalent. 
  • Expertise in creating/driving programs to meet client objectives and solidify renewal base. Demonstrated account revenue growth. Advanced negotiation and sales skills. Demonstrated client-focused marketing skills. Understanding of current market and strong project management skills, including demonstrated experience with identifying roadblocks and problem resolution. Strong customer relations skills and subject matter expertise with sales growth and retention strategies.
  • Advanced computer software proficiency. Experience with industry data, software, and KPI measures. Demonstrated goal achievement in a related industry. 
  • Proven team leadership and ability to develop front line management. Demonstrated ability to lead a team to meet tight deadlines and changing priorities, while maintaining the highest levels of customer service. Demonstrated ability in fiscal planning, account forecasting, and account retention best practices. 
  • Customer focused leadership style and strong customer advocacy skills. Superior written verbal and interpersonal skills required. Demonstrated ability to effectively communicate with clients over the phone and in face-to-face meetings.

What you'll get:

  • Comprehensive health insurance
  • Vision and dental insurance
  • 401K matching
  • Profit Sharing
  • Paid Time Off
  • Company-paid staff retreats
  • In-house workout facility
  • Twice a month All Staff breakfasts or lunches
  • James 1:27 - up to 5 consecutive paid days annually to serve widows, orphans or vulnerable single-parent homes

FLSA: Exempt

Equal Employment Opportunity and E-Verify Employer

Physical Demands and Work Environment

The physical demands described here are representative of those which must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this role, the associate is regularly required to stand or sit, reach, bend, and move about the facility. The facility is a normal office environment with a variation of temperature and lighting.

Church Community Builder is an equal opportunity and E-verify employer.

Church Community Builder reserves the right to review and change all role descriptions, at its sole discretion, and to notify the respective associate accordingly.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Maria DBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • SQLiteDatabases
    • HubSpotCRM
    • SalesforceCRM

Location

We’re located at the foot of a mountain range surrounded by great views and fun things to do.

An Insider's view of Church Community Builder

How would you describe the company’s work-life balance?

We strive for work-life harmony by challenging ourselves to give it our ALL whether creating product, interacting with customers, or designing new campaigns. We also want people to go home for dinner, use their PTO, and take time to minister to others in need. We desire that everyone be fulfilled in all that they are, do, and aspire to be.

Sondra

Head of People Operations

What kinds of technical challenges do you and your team face?

As developers, we want a beautiful, intuitive, easy-to-work-with code base. Our designers want best-in-class user experience. Our product managers want to deliver useful features as quickly as possible. As a team, we work together to find a balance of these sometimes-competing priorities to ensure a sustainable, beautiful, and useful product.

Trey

Software Developer

What makes someone successful on your team?

A successful associate assumes the best of their teammates, is willing to help others, and shares their ideas with supervisors. We know innovation requires hundreds of ideas to discern the one that becomes a game changer. And in our company culture, the success of one team member dovetails into the success of the team and rest of the company.

Heather

Head of Customer Success

What unique initiatives do you have that encourage innovation?

We give our developers time every week for self-directed learning. That's time to sharpen skills on tools we use or to reach out beyond our stack and learn new frameworks, languages, tools, and technologies. Not only does that keep developers learning, but it gives us more tools in our toolbox as we come up with customer solutions.

Aaron

Head of Software Development and Technology

How do your team's ideas influence the company's direction?

Our Product Design team is in a unique position to create new products and reimagine existing ones in partnership with multiple teams and our users. As we aim to provide the best solution in the market, we have the opportunity not only to influence the direction of the company but push the boundaries of our market. The possibilities are exciting!

Jonathan

Product Manager

What are Church Community Builder Perks + Benefits

Church Community Builder Benefits Overview

A lot of places will use the quote "work hard, play hard" but here at Church Community Builder we really believe the best life is one that has balance. We are going to challenge you to take the bull by the horns each and every day as demonstrated in the work you create, as well as, the play you choose to join in. That’s why we do things like staff retreats, company breakfasts and lunches with a “how the business is performing” report out, and many other opportunities to build lasting relationships. Want to know what the CEO is thinking? You can ask him in a weekly Q&A. When you need a break from, or inspiration for, creating exciting software and providing wickedly mind-blowing support, you can challenge a team member at ping pong or foosball. You can even rally a group to participate in a smashing game of Spike Ball. We work hard to create the culture that feeds innovation with expectations of high-performance through meaningful work and a lot of fun. We are very serious about our software because of the lives we believe it could impact. Oh, and profit sharing is really nice too. This is why we look for people who love solving problems, love to engage in possibilities, and are hungry for results. If you have these qualities and are passionate about changing the world, we'd love to meet you!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
We are a privately held company with profit sharing potential each year.
Child Care & Parental Leave Benefits
Family Medical Leave
The first two weeks are paid.
Company sponsored family events
Acme co. sponsors family oriented events Semi-annually.
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Game Room
Our game room includes Ping Pong.
Some Meals Provided
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring.
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