Customer Experience Manager - African American Churches

| Remote
Sorry, this job was removed at 1:57 p.m. (MST) on Thursday, June 18, 2020
Find out who’s hiring remotely
See all Remote jobs
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Gloo provides a personal growth platform that enables service providers, our “Champions,” to exchange better insights, resources, and technology to serve their people. Our company name reflects the trusted bond between people that serves as the foundation for growth, and everything we build strengthens that bond. We’re leveraging the same exponential tech that’s driving success in other industries and making it available through personal growth resources such as custom assessments, growth plans, and more. As one of Boulder’s most innovative and growing tech companies, Gloo needs more talented professionals who are driven to make a positive impact.

As the newest member of our team, you'll be helping us build on our Black Church Project. You’ll be working directly with our church clients to help them leverage the power of the Gloo platform and unlock it’s potential for helping strengthen the member community. Your experience in and around the church ecosystem will help you connect with your customers. Your functional experience with sales, marketing, and technology will help enhance each new customer group's adoption. Your success will be measured by audience activations, upselling add-on features, and renewals at the end of their year one.

What You'll Be Doing:

  • Building deep, trusting relationships throughout the customer organization on the phone, video meetings and through email
  • Managing between 20 and 40 simultaneous deployments at various stages, so an incredible command of project management is essential
  • Providing initial technical support by communicating with the network leaders to uncover issues and bridging the gap between product and support teams
  • Delivering best practice programs via web demonstrations and personal screen shares
  • Evangelizing new product features to your stakeholders so they can take full advantage of them
  • Maintaining your Salesforce records so that your managers stay up to date on your projects
  • Working with the product and user experience teams to surface customer wishes and "boots on the ground" feedback that will help us enhance our product suite for the future

What We're Looking For:

  • A Bachelor's Degree (BA/BS) – commensurate experience may substitute for degree requirements
  • A minimum of 3 years of experience in customer experience, implementation or technical support at a SaaS platform company – project management and business analysis experience a plus
  • Personal experience and connection with the African American Church community
  • Advanced level competency with common office tools, CRM platforms and possibly social media
  • Technically astute with the ability to translate technical concepts into understandable language for your customers
  • An intense curiosity for how an organization serves with their members to deepen engagement
  • An elegant and empathetic communicator – you can deliver meaning and intent in writing, on the phone and in visual presentations
  • A positive and energetic demeanor with the ability to exude confidence and excitement with every new challenge

The Perks/Benefits

  • Compensation and bonus commensurate with experience
  • Plenty of time off to keep you balanced
  • Medical with HSA contribution
  • A dynamic, talented team, dedicated to changing the world and building an incredible business
  • Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails
  • Company Happy Hour Fridays
  • Fresh fruit, snacks, coffee and sodas

Applications welcomed from those who are US Citizens or hold a Green Card.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • NodeLanguages
    • GraphQLLanguages
    • Typescript Languages
    • ReactLibraries
    • SparkFrameworks
    • Next.jsFrameworks
    • Nest.jsFrameworks
    • ReactFrameworks
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Gloo's campus is on the west end of Pearl in downtown Boulder. We are walking distance from great natural beauty and hip trendy eateries and cafes!

An Insider's view of Gloo

What are some social events your company does?

As we’ve transitioned to remote first, we have held a mixture of onsite and virtual activities to encourage connection and community. We host fun virtual events such as trivia, paint & sip, community projects, murder mysteries and more. We also have a mix of fun and educational DE&I events to celebrate the unique identities in our community.

Becky McKenzie

Director of Human Resources

What projects are you most excited about?

At Gloo, we’re building solutions that allow our customers to collaborate in new and exciting ways. In an ecosystem where partnership between our Champion customers leads to greater impact on the lives of those they serve, our mission and technology becomes a powerful means of affecting positive change in the world.

Ed Hahn

Head of Engineering, Network Exchange

What is your vision for the company?

The scope of how tech capabilities can serve personal growth is just exploding. As we continue to grow, we see a strong need to create solutions that can solve for all of these complex network challenges. Our mission is to serve Champions, help them scale, and support their purposes with great platform infrastructures.

Scott Beck

CEO

What are Gloo Perks + Benefits

Gloo Benefits Overview

Gloo provides a full suite of benefits including the basics with an additional generous HSA contribution. We also provide a performance bonus and equity. We have a great location with beautiful view of the Flat Irons, flexible hours, company sponsored events, and last but certainly not least, we have an incredible team of talented and passionate folks for you to hang out with.

Culture
Open office floor plan
Flexible work schedule
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Mother's room
Professional Development Benefits
Job training & conferences

Additional Perks + Benefits

Gloo fully funds Health Savings Accounts for all employees enrolled in a qualifying High Deductible Health Plan. Specifically, we contribute $3,500 per year to those who are covering themselves, and $7,000 per year to those covering dependents.

More Jobs at Gloo

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about GlooFind similar jobs like this