Customer Experience Coordinator

| Greater Denver Area | Hybrid
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Denver, CO - You are hard-working and resourceful, and have the gift of unwavering positivity. You like to solve problems, and solve them quickly. You want to be instrumental in moving the voice and vision of our company forward. You value efficiency, humility, and connectedness to the world around you. You believe that taking the time to make someone’s day is a meaningful mission.

 

As a Customer Experience Coordinator, you will act as a liaison between Artifact Uprising and our amazing community pertaining to product creation, service information, and the swift resolution of any product or service issues. You will report to our Customer Experience Supervisor and will serve as a primary executor of all things customer support alongside your team. We strive to connect and collaborate with the customers that we serve in order to create meaningful and long-lasting relationships. We work as a tightly-woven team, banding together to work hard and have fun while doing it.

The Day-to-Day

  • Manage email, phone, and customer service portal correspondence, helping customers to sort out various issues, including website navigation, product questions, ordering and payment issues, shipping and tracking inquiries, order status, and more
  • Attract and retain customers through timely, helpful, and kind responses
  • Review incoming orders to move into production
  • Assist the AU team in various tasks to help ensure a flawless customer experience
  • Use your insider knowledge to proactively raise ways to improve our customer service, and work with the team to implement those improvements
  • Be available to work some weekend and holiday hours as needed

Qualifications

  • Bachelor’s degree or equivalent experience preferred
  • 1+ years experience in a customer support position, or other relevant roles that include extensive and direct work with people/customers
  • Desire to put customers first and be an advocate in helping them solve problems and get the answers they need
  • Great interpersonal skills and ability to communicate with others directly, efficiently, and kindly
  • Excellent at identifying and solving problems
  • Exceptional attention to detail and proven ability to do so in past work
  • Technical proficiency 
  • Ability to maintain a positive attitude
  • An understanding that the day is not done until the job is completed
  • Work well on a team, and strive to see everyone succeed together
  • Value patience and kindness and consider yourself to be a good teacher
  • Excellent time-management skills - can organize and execute multiple tasks in a timely fashion
  • Commitment to company values and culture

Artifact Uprising® is a Colorado-based company that creates premium quality, customizable photo goods for your digital photos. Driven by the belief that everyone has a story to tell, the company is known for elevated design and thoughtfully sourced materials. Signature products include the Layflat Album touting ultra-thick pages and foil-stamped covers, textured matte Everyday Prints, and a line of customizable frames.

Job Perks

Health, vision and dental insurance for families, flexible vacation policy, gym reimbursement, 401(k) matching and commuter benefits.

Why Artifact Uprising?

Creative Freedom

We value the creative process and look to our employees to speak into Artifact Uprising products, identity and approach – regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.

The Working Life

We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.

It Won’t Be Boring

We are a small company with big ideas - and we recognize it will take every last one of us to reinvent the way brands approach business. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.

Interested in this position?

Tell us why you want to work at Artifact Uprising and what we should know about you.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • SeverlessFrameworks
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • LookerAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • DocuSignCRM
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

We are located in the up-and-coming Sunnyside neighborhood in Denver. Our office is surrounded by great local restaurants, bars, and coffee shops.

An Insider's view of Artifact Uprising

What’s the vibe like in the office?

What stands out to me is the people. The A|U team exudes positivity and enthusiasm, and their passion for our work is infectious. Everyone I interact with is not only professional but also genuinely friendly, which has created a fun and enjoyable work environment.

Rhett

Data Analyst

How do you collaborate with other teams in the company?

At Artifact Uprising we rally around our shared business goals. As a result, we have cross-departmental teams that determine how we achieve those goals. These groups become incredibly collaborative and spur conversations that have an impact on the business far outside the anticipated outcome.

Morgan Kois

Marketing Director

How has your career grown since starting at the company?

I was looking for a change when I found Artifact Uprising and jumped on board as a seasonal holiday employee. Since then, I’ve had the pleasure to grow with the company on our Customer Experience Team and more recently on our People Operations Team.

Alex

Director, People Operations

How do your team's ideas influence the company's direction?

In Operations, we pride ourselves on being positive, yet realistic, to ensure that everyone across the organization understands what is feasible from a production standpoint while also challenging ourselves through innovation. We drive change by ensuring we are subject matter experts on our production processes & our long-term Operational strategy.

Kira

Director of Operations

How does the company support your career growth?

I joined AU following a career change and have since had the opportunity to learn about all aspects of the business, from customer service, to digital product, to growth and marketing. It’s been fun and exciting to be a part of such a fast-growing business and tight-knit team. I feel appreciated for my hard work and look forward to what's ahead!

Eliza

Product Manager

What are Artifact Uprising Perks + Benefits

Artifact Uprising Benefits Overview

At A|U, we understand that it's important to take care of our employees inside and outside of the workplace. That's why we use a comprehensive benefits and perks program for our team that meets the needs of today's employee.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Hybrid work model
In-person all-hands meetings
Employee awards
Remote work program
Diversity
Documented equal pay policy
Mandated unconscious bias training
In 2020 we completed an unconscious bias training for our employees and will continue to invest in trainings to make our workplace welcoming and inclusive.
Mean gender pay gap below 10%
Hiring practices that promote diversity
We run all job descriptions through a decoder to make sure our language isn't biased towards a certain group of people.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Can contribute up to the annual IRS limit.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
New to 2021, we are offering membership to the Headspace app to ensure our employees have the resources they need to help balance work and personal life.
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Artifact Uprising sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Artifact Uprising hosts company outings Monthly.
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Fitness stipend
Mother's room
Professional Development Benefits
Job training & conferences
Artifact Uprising offers employees professional development opportunities like Annual individual budget for training, The ability to attend job related conferences and seminars.
Lunch and learns
Promote from within
Continuing education available during work hours
We conduct a yearly "hack-a-thon" that allows everyone in the company to step back from their day-to-day to work on new and exciting problems & ideas. Cross-functional work & learning new skills.
Online course subscriptions available

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