Customer Experience Associate

| Greater Denver Area
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Havenly, Inc. is a fast-growing consumer services startup, located in the heart of Denver. We offer online interior design services that make decorating your home simple, convenient, affordable and accessible for everyone.

As a Customer Experience (CX) Associate at Havenly, you will be responsible for providing frontline support to Havenly clients through email, phones, and chat. We strive to create delightful interactions with each and every customer we serve in order to create meaningful and long-lasting relationships. We work tirelessly to accomplish this and always have fun doing it. This opportunity may be perfect for you if you’re not only a true “people person” but a problem solver at heart. You’re incredibly resourceful, tech-savvy, and know how to maintain perspective and levity in a very fast-paced and ever-changing environment. Not every customer will be happy, and not every situation will be easy, but you recognize that you have the opportunity to turn everything around and truly make someone’s day. 

The Details:

  • While this is a 100% remote position, you must reside in or around the greater Atlanta or Denver areas. 
  • You must have access to your own computer, a stable and fast internet connection, and a quiet place to work
  • This role includes a full-time schedule with weekend hours - specific schedules available at time of offer

What You’ll Do:

  • Through phone, chat and email support, help customers resolve issues including website navigation, product questions, ordering and payment issues, order tracking, order returns, and more. 
  • Provide accurate, timely, and kind responses to customer inquiries. 
  • Be the voice of the customer and share feedback with cross-functional teams to inform product enhancements and new product features. 
  • Assist the CX department with various tasks to ensure a flawless customer experience. 

The Experience You’ll Bring:

  • 1-3 years experience in a customer-facing role
  • The ability to navigate seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals. 
  • A love of thinking creatively to get to the root of an issue and solve problems. 
  • The desire to put customers first and be an advocate in helping them solve problems.  
  • Excellent verbal and written communication skills
  • The availability to work non-standard hours including weekends and holidays. 

At Havenly we hire people who exhibit gumption, act like owners, outperform, and are always playful. If this sounds exciting for you, and a challenge you're ready to run with, we want to hear from you!

We look forward to hearing from you!

Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MySQLDatabases

Location

3501 Wazee St, Denver, CO 80216

What are Havenly Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Havenly was founded by and is includes a 100% female C-Suite team.
Health Insurance & Wellness Benefits
Disability Insurance
Disability insurance covers 60% of annual salary up to $1200/week.
Dental Benefits
Our dental plan covers $2000 of expenses.
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical after their first 5 years of working at the company.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
We offer a $100 monthly benefit that can be used towards transportation costs.
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Havenly hosts "Wine Wednesday" every other Wednesday. The team gathers for their choice of beverages, and a selection of cheese and crackers. Some Wednesdays we'll even host a
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
More Jobs at Havenly13 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Content
Project Mgmt
new
Denver
Data + Analytics
new
Denver
Developer
new
Denver
Operations
new
Denver
Operations
new
Denver
Finance
new
Denver
HR
new
Denver
Marketing
new
Denver
Product
new
Denver
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Havenly's full profileSee more Havenly jobs