Customer Experience Associate at Havenly

| Greater Denver Area
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Havenly, Inc. is a fast-growing consumer services startup, located in the heart of Denver. We offer online interior design services that make decorating your home simple, convenient, affordable and accessible for everyone.

We're looking for team members to join our customer experience team, providing frontline support to Havenly clients through email, phones, and chat. If you're the right fit for this opportunity, you are a true people person. You don't just say it; you mean it and you work tirelessly to make sure that our customers are happy, satisfied, and their questions are answered. You love helping others, creating positive experiences, are humble, detail oriented, and enjoy being part of a fast-paced, energetic team.

What You'll Do:
  • Provide remarkable customer service by answering customer inquiries via email, phone, and chat.
  • Build a positive relationship with our vendors to ensure our customers are receiving the best product and service possible.
  • Work with our external ordering team, providing order placing assistance and quality assurance for orders placed.
  • Serve as the voice of the customer, bottling up insights and pain points and working with the Operations team to propose scalable solutions.
  • Troubleshoot inbound website bugs and report to Product and Tech teams.
  • Generate new ideas and processes that will help scale our business.
  • Represent the Havenly brand with enthusiasm and professionalism in every interaction.
  • Learn and grow as you experience each sector of the of our business.
When you join us, you'll bring:
  • Strong customer service skills and experience.
  • Ability to pick up new technology quickly - We use the Google suite for email/docs, MS Excel for tracking, and Kustomer as our ticketing software. 
  • Amazing problem-solving ability - You're passionate about understanding problems and making things right.
  • Exceptional organizational, time management and record-keeping skills.
  • Exceptional people skills - You're a true people person! When you see someone smile, it makes your day.
  • Stellar written and verbal communication skills - You never shy away from a phone conversation.
  • A contagiously positive attitude.
  • Availability to work one weekend day per week.

At Havenly we hire people who exhibit gumption, act like owners, outperform, and are always playful. If this sounds like a great fit for you, and a challenge you're ready to run with, we want to hear from you!

We look forward to hearing from you!


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Technology we use

  • Engineering
    • JavascriptLanguages
    • PHPLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MySQLDatabases

Location

3501 Wazee St, Denver, CO 80216

What are Havenly Perks + Benefits

Culture
Volunteer in local community
Everyone at Havenly receives 3 volunteer days to use per year.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Havenly is female-founded and lead.
Hiring Practices that Promote Diversity
At Havenly we put a focus on not only ensuring we're filling our pipeline with diverse candidates but also through our hiring process try to reduce and recognize bias at every step.
Health Insurance & Wellness Benefits
Disability Insurance
Disability insurance covers 60% of annual salary up to $1200/week.
Dental Benefits
Our dental plan covers $2000 of expenses.
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide 4 weeks of paid parental leave for all new parents and offer an additional 8 weeks of paid leave for birthing mothers.
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 20 days per year of paid time off based on years of service. In addition, everyone on the team receives 3 floating holidays and 3 volunteer days.
Paid Volunteer Time
Sabbatical
Eligible employees get 6 weeks of paid sabbatical after their first 5 years of working at the company.
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Havenly hosts "Wine Wednesday" every other Wednesday. The team gathers for their choice of beverages, and a selection of cheese and crackers. Some Wednesdays we'll even host a
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
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