Customer Experience Associate | Seasonal

| Greater Denver Area
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The Position

Evolve is searching for talented individuals to join our growing Customer Experience Team. Our Customer Experience Team is a tight-knit group of goal-oriented and versatile individuals who aim to provide a seamless hospitality experience for our customers, by making vacation rental easy for everyone. This is an exciting opportunity to learn the ins-and-outs of the fast-growing vacation rental industry through hands-on experience. You will build relationships, and leave with a sense of accomplishment and growth.
 
You will serve as the first line of response for all booking related questions from Guests, and all property-related questions from Partners and Owners, this comprehensive role provides a unique opportunity to assist all of Evolve’s stakeholders. You are an organizational champion who can skillfully investigate cases, emails, and resolve issues with on-the-spot problem-solving. You have a natural ability to identify inefficiencies and are constantly striving to improve day-to-day operations of the team. The perfect candidate reflects Evolve’s core values, and can thrive in a collaborative environment while also working autonomously to assist all of our customers in an efficient and professional manner.
 

*Please note that this role could develop into a Full-Time role for the right candidate. 

Responsibilities

  • Ideal availability for employment is from Memorial Day to Labor Day (end of May to beginning of September), but we are flexible and will build a schedule around your availability and school schedule
  • Provide an exceptional customer experience, using genuine kindness and professionalism
  • Take the lead on daily organization, monitoring, and prioritization of the Teams queues, emails, and cases
  • Field questions that may arise related to booking confirmations, amenity availability, trip modifications, and cancellations
  • Assist Owners and Partners with documentation requirements and set expectations for processing post-stay charges and insurance claims
  • Challenge our current processes to create consistency and efficiency
  • Contribute to strategies on how to prevent issues upstream by identifying root causes and providing a solution
  • Work across multiple booking platforms (such as Airbnb & Vrbo) to secure and adjust reservations
  • Document all activities in the company's CRM (Salesforce.com)

Qualifications

  • You have a hospitality mindset with a passion for customer experience and inherent motivation to help others; you’ll always go the extra mile to make sure the job gets done right
  • Start-up mentality that thrives in a collaborative and fluid environment with rapidly changing priorities
  • You are genuine, organized, trustworthy, reliable, sincere, appreciate learning every day, and enjoy having some fun along the way!
  • Ability to manage several tasks at once without pause, as well as identify and balance top priorities
  • Have a successful track record in following-up and following-through on your commitments
  • A quick study in any software environment (Salesforce experience a plus!)
  • We support all of our stakeholders seven days a week. This position requires flexibility; including nights, weekends, and holidays (please do not apply if this is not appealing to you)


A Little About Us 

Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience. 

Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 10,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.

Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?

  • Earn It
  • Build Loyalty One Interaction at a Time
  • Communicate Often, Honestly & Directly
  • Embrace Change
  • Stay Hungry & Humble
  • Care
  • Be Efficient
  • Take Risks
  • Learn Every Day
  • Have Some Fun Along the Way

Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


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Location

Our office is located in Downtown Denver surrounded by the best the city has to offer. With our flexible remote work policy, our teammates are free to work in person in our Colorado space or remotely from home in 48 approved states.

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