Customer Engagement at Gusto

| Greater Denver Area
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About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 100,000 businesses nationwide.
 
We are looking for support experts who are passionate about providing small business owners with the best customer experience in the world. You will teach our customers about our newest product features and act as their advocate internally to influence our product decisions and roadmap. You'll work closely with a team to help business owners manage their companies more effectively.

The Customer Engagement team is the linchpin of our world-class customer experience. With their passion, insight and customer advocacy, the Engagement team has helped us maintain an NPS of 70+ while serving tens of thousands of businesses. We strive to positively influence millions of businesses and hundreds of millions of employees across the country.

Here’s what you’ll do day-to-day:
  • You will provide exceptional customer service by interacting with small business owners via phone, email, and chat to resolve their inquiries
  • You will understand client pain points, communicate their concerns internally, and influence our product
  • You will use your product expertise to collaborate with and help other teams
  • You will build and maintain useful documentation for use by our customers and the Engagement team
  • You will have the opportunity to understand how Gusto operates from the ground up and make an immediate impact on the company
Here’s what we’re looking for:
  • Experience ranging from recent graduate to 2 years of experience in a customer-facing position
  • A consummate teammate who enjoys wearing multiple hats, inspiring everyone around you to do great work, and working collectively to hit inbox zero
  • Great written communicator: Love writing and talking about technical concepts to a wide range of audiences
  • Compassionate: Know how to make people smile no matter what the circumstances
  • Handles stress well: Conflict resolution skills and a personality that thrives in a dynamic environment
  • Culture contributor: Aligned with Gusto’s mission, self-aware and positive attitude
  • Self Starter: Organized and a strong problem solver
  • Reliable: Reference checks should reveal no attendance / tardiness patterns
Role Requirements
  • This is a full-time role, working 40 hours per week
  • Some overtime is required in our busy season (Dec 23rd - Feb 21st)
  • Comfortable being on phones 90-100% of the day
  • Comfortable with rotating shifts (7am to 3pm, 9am to 5pm, 10am to 6pm; rotating monthly)

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks

Location

1201 16th St, Suite 350 , Denver, CO 80202

What are Gusto Perks + Benefits

Gusto Benefits Overview

We believe in taking care of you...

In order to do the best work of your life, it is important that you are valued and taken care of. At Gusto, we value our employees above all else and are committed to continually seeking out new ways to foster their well-being. Our values drive how we work and also how we design our benefits program.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
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