Client Delivery Manager
Flytedesk is the full-service ad buying platform that is transforming college media by connecting brands and college students via an online media buying platform. As the largest media network of college students in the U.S., Flytedesk allows advertisers to reach 20 million students at scale across all on-campus media channels including print, digital, outdoor, social media, radio and more. Flytedesk’s self-serve platform automates the college advertising experience by giving media buyers the tools to create, book, manage, and measure national campaigns in just minutes. Flytedesk was founded in 2015 and is based in Boulder, Colorado.
Overview & Responsibilities
At the intersection of sales and supply, this role is to ensure that we are delivering on behalf of sales, the most timely and innovative plans and proposals that meet the clients' requirements and flawlessly executing on those plans. This is a critical role within our organization which requires a competitive edge, accountability, and a true problem-solver mentality. You will:
Act as the primary contact for sales team into the Boulder office, communicating campaign updates at appropriate cadences
Own campaign measurement, including survey requests and coordinating with sales on occasional case studies
Maintain Salesforce and respond to all inbound inquiries for corporate sales, qualify the leads, and distribute or manage them, accordingly
Work with internal team to support delivery of Flytedesk’s campaigns and post-campaign reporting
Collaborate across teams to keep campaigns on track and resolve issues as they arise
Become expert in Flytedesk’s products and internal tools which enable clients’ desired business outcomes
Working closely with sales reps, communicate directly with clients to deliver proposals, collateral, reports, analyses, and insights that address clients’ campaign questions and goals
Be responsible for client onboarding and ensure clients are using the Flytedesk platform successfully
Your Team
You will initially report to Alex Kronman, our CEO, and work cross-functionally with our sales team and our VP of Growth, Piper Jackson-Sevy, on supply and publisher related items. We are actively hiring a VP of Sales to be based out of our New York office, and once that leader is up-to-speed, this position will report up into the sales organization.
Culture
We hire people, not functions. Startups are hard, and constantly changing, so you need to be able to carve out your own role to thrive at flytedesk. We look for self-starters, who can problem-solve as well as they can execute. We look for grit and kindred-spirits, we’re a family and we work for each other to get where we want to go. We don’t want to hire people who just fit into our culture, we want people who help shape it.
We’re asking you to spend a large portion of your life with us, so we want you to have a good time as you’re working hard to help build our collective future. That means endless snacks, a coffee shop house account, birthday parties, dogs in the office, and an expectation that we don’t take ourselves too seriously.
Values
Our culture is built on a small, but core group of values. When we meet tension points, it’s easy to reference the following values and see what the right decision is. We make a point to call these out in our job descriptions because we’ve learned that someone whose values and motivations are aligned with Flytedesk’s will most likely be successful at Flytedesk (and vice versa). Please take the time to read and understand our values - they’re the biggest indicator if this is going to be a good match.
Make it work - our biggest successes have come from doing things that couldn't be done, we are a collection of individuals who are willing to do what it takes
Lean, rabid, hungry - we get excited at doing a lot with a little and are motivated by this mentality
Remember why we started - flytedesk was founded on the idea of empowering student journalism, every decision we make is for the benefit of the publishers we work with
Growth as a goal - we put the team ahead of individual, are constantly asking better of ourselves and one another, and check our egos at the door to move the company forward
Be all-in - to put it bluntly: this isn’t a job for people who aren’t 100% committed, being on the ground floor and in the trenches of a high-growth startup takes dedication to the cause
Skills & Qualities
Must have
1-2 years of experience in a supply or customer-facing project/program/engagement manager capacity, preferably with an advertising agency or AdTech company
Ability to collaborate across functions to deliver a seamless experience for our sales team and clients
Superpower Excel and PowerPoint skills (and a willingness to learn new tools as necessary)
Project management skills, including the abilities to handle multiple projects in a fast-paced environment and work effectively with coworkers and clients in diverse departments and time zones.
Effective problem-solving skills and attention to detail- you’ll be running point on all inbound requests and will need to be able to make great decisions without needing to verify every detail with our CEO
Nice to have, but not required
You know how advertising works (and if not, you should be a quick learner and able to pick it up)
Experience with collateral and content development
The Fine Print
Salary DOE + stock options
This is a full-time position
This position is based out of our Boulder office
Starting ASAP
Flytedesk is an At-Will and Equal Opportunity Employer
Benefits
Health Insurance
LTD and Workers Compensation insurance
Work Macbook
Untracked PTO and holiday paid time off
Annual professional development budget
Boulder office with rooftop deck, Flatiron views, and thai place across the street
RTD EcoPass