Customer Delivery Manager (Remote) at brightfin

| Greater Denver Area | Remote
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Job Description
The CDM is the business and support interface between brightfin and the customer’s team, post implementation and trial. Responsibilities include overseeing the delivery of contractual scope for each customer within portfolio, customer satisfaction, scope management as well as meeting or exceeding contractual service level agreements. The CDM must have strong communication, presentation, customer service, analytical, and project management skills.

Responsibilities include but not limited to:
· Establish and maintain the primary business relationships with customer teams. 
· Documents and communicates value to customer on a regular basis (no less frequent than quarterly).
· Thrives to deliver a superb customer experience right from the start of the relationship with the hand off from sales.
· Works closely with Account Manager and advises of challenges and opportunities.
· Facilitate all customer meetings with support from other departments where needed.
· Own regular update calls to provide the customer an overview of all activities taking place across the various services that are provided as part of the partnership.
· Ensure the support team is following rules of engagement as documented during implementation and updated throughout the partnership 
· Handle customer and vendor escalations and engage management as required. Also, identify potential challenges early and involve key resources to resolve thereby avoiding further escalations. 
· Responsible for owning customer portfolio and delivering contracted services, including maintenance of any internal processes and documentation requirements
· Perform engagement analysis and make recommendations to CSM on new and/or expanded service opportunities. 
· Capture system gaps and document and communicate needed enhancements to appropriate internal stakeholders
· Ensure customer is aware of enhancements and functionality additions and collaborate with customer to use/implement such functionality where appropriate.
· Track customer satisfaction levels and make recommendations for improvement. 
· Oversight of customer invoicing as it relates to contractual deliverables. 
· Support and/or drive the State Review Process in partnership with the CSM, with focus on the value brightfin delivers 

Skills and Qualifications
· Must have at least 1 year of experience in a TEM environment.
· Great communication skills, including written and oral
· Eager to discover issues and fix them
· High school diploma or equivalent required
· Moderate computer skills and typing ability
· Organized and punctual in all tasks
· Interest in technology industry: cell-phones, tablets, and computers

Compensation and Benefits:
· brightfin offers a comprehensive health, dental and vision benefits package.
· Paid time off. We strongly believe in work life balance and taking time for yourself.
· 401K with employer match
· Compensation range (DOE): $70,000 - $95,000/year base salary + robust bonus plan.
Company Overview:
brightfin is a revolutionary, subscription-based software provider of IT Expense Management and IT Finance Management (ITFM) solutions offered natively through ServiceNow or as a SaaS platform. brightfin helps companies manage IT assets and expenses related to mobile, telecom (fixed / voice & data), and cloud. In addition, brightfin enhances efficiency through automated workflows and industry-leading services such as UEM, lifecycle management, bill pay, procurement, and delivery.
brightfin is an equal opportunity employer. The company will consider all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran or military status, age, genetic information or other characteristics protected by federal, state, or local applicable law.
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Technology we use

  • Sales & Marketing
    • SalesforceCRM


Our office is located on prime real estate, right next to Top Golf in Centennial. The office is easily accessible via RTD bus and rail transit system.

An Insider's view of brightfin

How would you describe the company’s work-life balance?

brightfin has a Work Your Way philosophy, we are a performance-based organization that values & trusts employees and their decisions. This philosophy is aligned to the belief that employees are professionals & should have flexibility to take personal responsibility for getting the work done and also for taking time off away from work to refresh.

Jenn Beck

Human Resources Manager (US & EMEA)

How has your career grown since starting at the company?

I've learned that growth is a mentality that creates success. Out of college, I started in an entry-level position and quickly rose to Corporate Trainer because brightfin provides one-on-one mentoring that empowers a growth mentality. I'm proud to represent an organization that creates opportunities for anyone willing to try.

Angie Cromwell

Sr. Manager of Enablement

What are brightfin Perks + Benefits

Volunteer in local community
We believe success requires a holistic approach. Shared success creates thriving communities and so we give back our time and donations to help those in need and support causes we are passionate about
Partners with Nonprofits
We partner with Non Profits such as Susan G. Komen, Habitat for Humanity, Rite of Passage, 4 Paws 4 Life, Project Angel Heart, Matthew Shepard Foundation and more!
Friends outside of work
Intracompany committees
Open door policy
Group brainstorming sessions
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Disability Insurance
Dental Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Vision Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Health Insurance Benefits
We offer a comprehensive benefits package that allows individuals to select the customized package that best fits their needs.
Life Insurance
Wellness Programs
Our wellness programs focus on the holistic elements that create a healthy body and mind. Alex Hart, our Wellness Coordinator, works with individuals and groups for personal coaching and fun events.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Our 401(k) offers participants a simple way to save and easy to use wealth management tools with a broad range of plan design options from auto-enrollment to discretionary employer contributions.
Performance Bonus
Whether it be SPIFFs, paid vacations, or end-of-the-year bonuses, we believe in celebrating wins, so our performance bonus reflects that philosophy.
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
We strongly believe in work life balance. Our vacation policy includes two weeks paid time off for all employees and up to four weeks for tenured employees of five years or longer.
Paid Holidays
We offer paid time off for all major holidays.
Paid Sick Days
Perks & Discounts
Casual Dress
Our casual dress code and open environment create a comfortable, thriving community. On dress down Fridays, employees have the opportunity to wear sweats for a small donation to our Giving Back fund.
Fitness Subsidies
We provide a 24-Hour Fitness gym membership for all employees who choose to partake, as well as personal training with our Health and Wellness Coordinator.
Professional Development Benefits
Job Training & Conferences
Our training programs are designed to empower each of our people with the tools they need to succeed both professionally and personally. Each of our employees get to help shape the path of their role.
Lunch and learns
Cross functional training encouraged
Promote from within
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