Customer Care Team Leader

| Greater Denver Area
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We are:

Wix’s Customer Care Team in Denver - our newest worldwide Wix office! At Wix, we build products that help millions of users grow their businesses online, and we care a lot about their experience. As part of our global organization of Customer Care, our team is responsible for building strong relationships with Wix users, uncovering their needs and guiding them to success throughout their user journey.

At our office, you’ll find a friendly atmosphere, fantastic coworkers and diverse opportunities for growth in a fast-paced, startup and dynamic environment. We offer competitive salaries, equity and ESPP, a 401K with company contribution, as well as full medical and dental coverage from day 1. In addition, our offices are stocked with snacks and we deliver lunch daily. Our people enjoy exercise classes and wellness activities, plus we have fun activities going all the time - lots of them! 

You are:

A tech-oriented manager with 2-3 years’ experience leading a customer-facing team. Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with colleagues at various levels. You can provide constructive feedback and respond to it just as well. You’re methodical, detail-oriented, and have experience leading a team in that spirit. You thrive in dynamic, fast-paced work environments and can handle both the day-to-day and big picture. You’re motivated, independent, and exceptional at project management and organization. You believe in data and are passionate about technology’s ability to improve people's lives. 

Experience working on a global team is a plus. 

As a Customer Care Team Lead, you will:

  • Mentor, advise and lead your team members in their journey to best support Wix users. 
  • Set expectations of team performance based on feedback and transparency, while achieving their collective and individual goals.
  • Lead by example, handling customer escalations with creative problem solving.
  • Contribute to the growth of our department by interviewing potential team members in our hiring process.
  • Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
  • Participate in global and cross company projects to improve our products and optimize our users’ experience.
  • See the big picture while navigating our matrix system, helping your team to prioritize tasks and projects. 
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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Due to COVID-19 we're working remotely, and don't have a physical address just yet :)

An Insider's view of Wix

What’s the vibe like in the office?

The vibe is be who you are. You have an impact on those you come in contact with (yes, even virtually). It's the reason you’re here or want to join. Wix is filled with nothing more than good people working hard to help other people. The level of care you'll receive working for Wix from within this Wix is more than you could ever imagine.

Christian Schinbecker

Customer Care Expert

How do you collaborate with other teams in the company?

Collaborating is the best part about this company! While working from home during this time can be difficult elsewhere, when it comes to reaching out to solve a user’s or an employee’s problem, Wix makes that so easy with using the latest collaboration tools like Slack. It’s a great way to build a network while being away from a physical office.

Neha Desai

Customer Care Team Leader

How has your career grown since starting at the company?

Career growth at Wix looks different for each individual. What I love about being a leader is that there's no one route for growth that everyone has to follow. Whether someone has interest in leadership positions, a specialized interest in a Product Team, or even in a Marketing or Training role, Wix has provided us with the tools to get there.

Rose Branda

Customer Care Team Leader

What are some things you learned at the company?

I’ve learned so much in such a short amount of time and that’s truly an understatement! Coming from a non-tech background, a lot of website building aspects were new to me but now DNS records, propagation and SEO are a part of my daily vocabulary. Everyday presents a new challenge, but that’s exactly what keeps things exciting!

Bianca

Customer Care Expert

What are Wix Perks + Benefits

Wix Benefits Overview

Denver is one of our newest U.S locations, where we are currently working remotely. We’re a varied team of Customer Care and Sales professionals, who love to take on challenges together. We offer a competitive salary, equity, 401K with company contribution, full medical and dental coverage from day one (no employee contribution for FT employees), ESPP, lunch, snacks, fitness/wellness activities and the opportunity to join our stunning global team.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Wix sponsors family oriented events
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Wix hosts company outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Wix pet policy is dog friendly daily.
Recreational Clubs
Professional Development Benefits
Lunch and learns
Promote from within
More Jobs at Wix18 open jobs
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Operations
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Sales
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