Customer Care Team Lead - Evening Shift (Remote)

| Greater Denver Area | Remote
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We are:

Wix’s Customer Care Team in Denver. We build amazing products that help our users grow their businesses. We care about improving our user's experience and success!

To support our growing customer base, we’re looking for a Customer Care Team Leader for evening hours. Currently, we have an opening for our 4:00pm-1:00am MDT shift covering weekdays as well as weekends/holidays on a rotating basis. (Please note: this is a full-time permanent role and our initial 5-week training program will take place during our daytime office hours Monday-Friday).

While our team is currently working from home during Covid, we are hoping to return to our offices in 2021. However, our evening shift Customer Care Team Leader will have the option to continue working remotely from the comfort of their own homes even after we return to the office. We offer competitive pay, equity, full coverage of health, dental, vision benefits with no employee contribution or deductibles and 401K plans with 4% matching. At Wix, you’ll find a relaxed and friendly atmosphere, fantastic coworkers (and bosses) and a lot of opportunities for growth.

You are:

A tech-oriented manager with 2-3 years’ experience leading a customer-facing team. Your excellent communication skills and emotional intelligence have helped you build and maintain positive relationships with colleagues at various levels. You can provide constructive feedback and respond to it just as well. You’re methodical and detail oriented, and have experience leading a team in that spirit.

You thrive in a dynamic, fast-paced environment and look at change as an opportunity to grow. In addition, you have the ability to work autonomously and diligently while in a remote WFH environment. You’re motivated, exceptional at project management and organization and can handle both the day-to-day and big picture. You believe in data and are passionate about technology’s ability to improve people's lives.

Experience working on a global team is a plus.

As a Customer Care Team Lead, you will:

  • Mentor, advise and lead your team members in their journey to best support Wix users.
  • Set expectations of team performance based on feedback and transparency, while achieving their collective and individual goals.
  • Lead by example, handling customer escalations with creative problem solving.
  • Contribute to the growth of our department by interviewing potential team members in our hiring process.
  • Influence the way we support our users and improve it to make sure our users’ experience is the best possible.
  • Participate in global and cross company projects to improve our products and optimize our users’ experience.
  • See the big picture while navigating our matrix system, helping your team to prioritize tasks and projects.
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Location

We're located in the LoDo area, within walking distance from Coors Field, Larimer Square, and less than 10 minutes from Union Station.

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