Uplight
Boulder, CO

Customer Care Supervisor

Sorry, this job was removed at 1:58 p.m. (MST) on Tuesday, September 3, 2019
Find out who's hiring in Greater Boulder Area.
See all Customer Success jobs in Greater Boulder Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 75 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are in the process of obtaining our B Corp certification,  enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking a Customer Care Supervisor to join our team and help us achieve our ambitious goals for our business and for the planet.

Description Summary:

As a key squad member, you’d be responsible for the growth and success of the Customer Care squad.  The primary responsibility of the squad is to ensure that our customers receive an outstanding customer experience. You will work with customers throughout the customer’s life-cycle to ensure customer receives maximum value from our Marketplace. Working with our customers to build relationships, troubleshoot technical issues, and act as a liaison between Customer Care and the rest of the company.  

What you get to do:

  • Obtain an expert understanding of our products and services
  • Directly manage inbound customer tickets via phone, email, and chat
  • Work with end customers and other Customer Care Representatives on escalated issues to ensure the best possible experience
  • Serve as an escalation point for Customer Care, Fraud Prevention, and critical customer issues; serve as a liaison to other internal departments.
  • Execute and monitor department processes and procedures ensuring effective and efficient operations while proposing process improvements
  • We're an agile, fast growing company and this job description isn't meant to be a complete list of your qualifications or all the things you'll do

Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying.

What you bring to Uplight:

  • You are a master multi-tasker and can pivot from one task to the next
  • Passion for customer service
  • You take charge in stressful situations and help to guide others
  • A high energy level with excellent communication skills; written and verbal
  • Proactive and seeks opportunities to learn and improve existing processes
  • You are an active communicator and keep internal teams informed of any new developments
  • You love to take on new challenges and are not afraid to teach yourself new things
  • You thrive in unstructured environments and use that flexibility to your advantage
  • A 4-year college degree or equivalent 

 Bonus Points:

  • Experience with Zendesk, Shopify, Jira, or similar CRMs 

What makes working at Uplight amazing:

In addition to all the standard medical and dental benefits, that kick in Day 1, we:

  • Are proud to be over 300+ rebels with an important cause by helping to create a more sustainable planet.
  • Are committed to the environment, our employees, and our communities
  • Focused on career growth by following defined career ladders
  • Take our work and mission seriously and….we love to laugh!

In addition, we:

  • Provide a 401k Match
  • Have an innovative flexible time off policy
  • Keep you energized with plenty of food and drink

 

 

See More
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

What are Uplight Perks + Benefits

Culture
Volunteer in local community
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Onsite gym
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education available during work hours

More Jobs at Uplight

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about UplightFind similar jobs like this