Customer Care and Office Manager

| Greater Denver Area
Send resume along with a brief introduction about who you are and why you would be a good fit for this position to [email protected]
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Good Buy Gear is an exciting local startup that is the industry leader in the recommerce of baby and kid gear. This is an opportunity to not only gain valuable and sought after experience at the ground floor of a startup but has tremendous potential to benefit from the future growth of the company.  

Good Buy Gear is seeking a motivated, energetic, team player.  You will be responsible for ensuring customer satisfaction, overseeing a welcoming office environment, supporting the marketing team with special events and promotions, and diving in to help wherever needed. 

What your day will look like: 

  • Build positive customer relationships via amazing service over email, SMS text, social, and webchat - this includes answering general service/product/order questions, fielding customer complaints, processing refunds/returns, troubleshooting issues, and assigning or escalating if required. 

  • Monitor and respond to online reviews -  Facebook, Yelp, Google and Delighted

  • Greet and assist customers at the Good Buy Garage - this includes fulfilling curbside pickup orders and accepting seller drop-offs (uploading to internal system, printing barcodes and tagging items accurately)

  • Assist in processing items that have arrived at our warehouse; serve as the lead processor for key brand partners

  • Perform inventory reconciliation tasks via hard counts and reporting

  • Assist with special event preparation and execution

  • Assist with creating and updating SOPs 

  • Attend and participate in team meetings. Provide feedback on what is working well and what areas need improvement

  • Order office supplies and snacks for our team, tidy up around the warehouse and in the product processing area 

To be successful in this role you will demonstrate: 

  • Excellent communication skills

  • Comfort with technology and a willingness to dig into new systems 

  • An ability to work independently and be confident in making decisions 

  • A “can-do” attitude

  • An ability to thrive in a fast paced setting with frequent interruptions

  • Problem-solving mindset, coming up with creative solutions, and wearing “many hats” 

  • Working knowledge of Microsoft Office Suite and experience collaborating with Google docs

  • Previous experience with Shopify and Intercom is preferred

Additional Details: 

  • This position is located in Arvada, CO (at the Good Buy Gear warehouse, with attached office space) and requires in-person support from 8:30am-4:30pm Monday - Friday. 

  • Starting pay is $16-$18 / hour, with benefits

Those with a subset of these requirements are encouraged to apply.  We are looking for a flexible team player who can grow with the company and our team! 

Tell us why would you like to work at Good Buy Gear and what we should know about you. Please email jessica@goodbuygear.com

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Send resume along with a brief introduction about who you are and why you would be a good fit for this position to [email protected]
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Send resume along with a brief introduction about who you are and why you would be a good fit for this position to [email protected]
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
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