About Good Buy Gear

Good Buy Gear is the leading online marketplace for quality checked, secondhand and open box baby, toddler and kids gear. We’re reinventing how parents shop for their children by reducing consumerism and saving families time and money. We’re tackling this multi-billion dollar industry by putting parent’s needs first and are proud to give secondhand shopping the legitimacy and convenience it deserves to become a modern-day movement. Working at Good Buy Gear feels like being on a high-functioning sports team. Everyone has an important and unique value to provide. Everyone knows their contributions have an impact. It’s an exciting time to be joining the company as we’re growing fast! The ideal candidate is someone who has a track record of scaling growth-stage businesses who is energized by working in a dynamic, exciting and fast-paced environment. 

About the Role 

We’re seeking a motivated and energetic team player to join our fast-growing team. You will be responsible for ensuring customer satisfaction in person and through online channels. With a knack for organization you will thrive in presenting a welcoming office environment. Every day is different but you adjust to changing priorities and tempos with ease.

The position will sit on the operations team and report to the Director of Customer Care. 

You’re excited about this opportunity because you will...

• Build positive customer relationships via amazing support over email, SMS, social, and webchat. This includes answering general service/product/order questions, fielding customer complaints, processing refunds/returns, troubleshooting issues, and assigning or escalating issues when necessary. 
• Greet and assist customers at the GoodBuy Gear warehouse. This includes fulfilling curbside pickup orders and accepting seller drop-offs (uploading to internal system, printing barcodes and tagging items accurately)
• Assist in processing items that have arrived at our warehouse; serve as the lead processor for key brand partners
• Perform inventory reconciliation tasks via hard counts and adhoc reporting requests
• Assist with special event preparation and execution
• Assist with creating and updating SOPs 
• Order office supplies and snacks for our team and tidy up around the warehouse
• Provide feedback on what is working well and what areas need improvement

You’ll be great for this role if...

• You get energy from and communicate well with people from all walks of life
• You love hearing "you made my day!" and you can honestly say you get that a lot
• You are comfortable with technology and willing to learn what you don't already know
• You can work without strict guidance and oversight and trust your decision making skills to make the right snap judgements linked to Good Buy Gear's values
• You have a great attitude! There's no task too small or too large for you. What you don't know, you'll learn on your feet!
• You love to be busy and can thrive in a fast paced setting with frequent interruptions
• At all of your previous roles you wore "many hats" and love the creativity that comes with problem-solving and coming up with new solutions
• You have a working knowledge of Microsoft Office Suite and experience collaborating with Google docs
• Previous experience with Shopify and Intercom is a plus

What we offer

The estimated salary range for this position is $40,000 - $55,000 annually.  Actual compensation is commensurate with experience, skills, and education. Beyond cash compensation, we value work-life balance. You will have access to competitive PTO, parental leave and paid Holidays. Benefits go above and beyond medical, dental, disability, and vision with additional options like a 401k plan, employer paid basic life insurance plan,  monthly diaper subscription and discounts on all our Good Buys! 

We value diversity

GoodBuy Gear, Inc. is an inclusive workplace and values diversity in its team members. We give all qualified applicants equal opportunity and we make hiring decisions based on job related factors. We do not discriminate based on any information on the application including race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status.